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  1. #11
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: c300i screen freezed

    Quote Originally Posted by Genotrom View Post
    actually i forgot to do a self diagnosis. In the past on a c360i I have already replaced SSDB. Apparently some models have defective SSDBs. The code is the same but in the Part List you can see a change. I will try to change it and I will let you know.
    Technically here KM call it Storage board (STRGB).
    Stuck loading at about 25% means mostly problem with CPU board(LPDDR4).
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

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  2. #12
    Trusted Tech 50+ Posts Genotrom's Avatar
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    Re: c300i screen freezed

    That's right, STRGB is the most correct name! thank you for your support.


    Can I know where you managed to find this information?
    Quote Originally Posted by tsbservice View Post
    Stuck loading at about 25% means mostly problem with CPU board(LPDDR4).

  3. #13
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: c300i screen freezed

    Did you do boot diagnosis? What are results?
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  4. #14
    Service Manager 1,000+ Posts Bix's Avatar
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    Re: c300i screen freezed

    hi, try self diagnostic before

  5. #15
    Trusted Tech 50+ Posts Genotrom's Avatar
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    Re: c300i screen freezed

    hi, I thank you for your advice. i haven't done the self diagnostic yet because I'm waiting for the order from the CPUB and STRB to arrive. the customer is in an area infected with Coronavirus, so I can't be in that area for a long time. im preparing with all possible solutions to get the printer back, in this way I prepare myself for any unexpected. Here in france we are very worried about coronavirus

  6. #16
    Service Manager 1,000+ Posts Bix's Avatar
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    Re: c300i screen freezed

    Here in germany too it goes badly. Our government say 70% of Germans will be infected. I hope they are wrong.
    I had a C250i with some random freezing and I replaced the STRGB. But at least in my case it lit up. In your case not even that. Maybe a self diagostic can help but if it doesn't make you do it, it's difficult to figure out what to replace first.

  7. #17
    Trusted Tech 50+ Posts Genotrom's Avatar
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    Re: c300i screen freezed

    problem solved. I replaced the Storage Board and I put the G00-7B firmware on. I have lost everything but now the printer has restarted! If this happens to someone, remember to bring the OCR, PDFA and Movie files as well because they may ask you for it after the replacement.
    thanks everyone for the support.

  8. #18
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    Re: c300i screen freezed

    Quote Originally Posted by Genotrom View Post
    problem solved. I replaced the Storage Board and I put the G00-7B firmware on. I have lost everything but now the printer has restarted! If this happens to someone, remember to bring the OCR, PDFA and Movie files as well because they may ask you for it after the replacement.
    thanks everyone for the support.
    It sounds a good news!
    The concept is similar to previous models that replace hard disk drive.

  9. #19
    Trusted Tech 50+ Posts Genotrom's Avatar
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    Re: c300i screen freezed

    I believe that the first iSeries have some bad SSDs. In fact in the part list they warn of a change but the code remains the same.

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