Originally Posted by
Calin_Vaida
Many thanks for all your support. I will tell you now all that we did.
We had the machine for like 5 years without any problems. The guys from Konica told us that after such a long time they should do a maintenance, even though we had absolutely no problems with it.
After their visit we started to get errors after errors.
First we had a communication error in the network (which is local and worked fine since the beginning) with the message: "Preparing User Box" and this stayed like that like in a infinite loop, case in which you could only do manual copies (no printing and no scanning).
Two days later we got he next error, code C.D010 which provided no other options than to shutdown the machine.
Occasionally we also got the "Missing animation guide" error, but the first one appears all the time.
As we had no problems before we never altered anything, so we never updated the FW.
When we called the called the company that did the maintenance, they said that the error has nothing to do with them....or practically they told us to "f*** off".
So, as we have no experience with the machine, and the university cannot pressure the company to deal with it we are currently stuck with no options.
If you could provide some assistance with this we could try to reinstall the FW.
If you need any other information about the machine, please let me know as I can upload also pictures with it (SN) or other data.
Many thanks for your support.
Calin
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