Results 1 to 7 of 7
  1. #1
    Senior Tech 250+ Posts
    Join Date
    Oct 2008
    Location
    Long Island, NY
    Posts
    442
    Rep Power
    37

    C364e recurring C4091 code

    I have a C364e that throws a C4091 error every couple of days. In the error history, it also shows CFA14 right after rebooting from the other code. I replaced the MFP board, but it started back up a couple of days later. Occasionally, it will stick at the logo screen when the customer reboots it (no idea if they're doing something wrong or not - I've never actually seen it happen). Any ideas?

  2. #2
    Service Manager 10,000+ Posts
    C364e recurring C4091 code

    Phil B.'s Avatar
    Join Date
    Jul 2016
    Location
    Raleigh NC
    Posts
    22,787
    Rep Power
    661

    Re: C364e recurring C4091 code

    Quote Originally Posted by mascan42 View Post
    I have a C364e that throws a C4091 error every couple of days. In the error history, it also shows CFA14 right after rebooting from the other code. I replaced the MFP board, but it started back up a couple of days later. Occasionally, it will stick at the logo screen when the customer reboots it (no idea if they're doing something wrong or not - I've never actually seen it happen). Any ideas?
    HDD / firmware?

  3. #3
    Service Manager 5,000+ Posts tsbservice's Avatar
    Join Date
    May 2007
    Posts
    7,144
    Rep Power
    346

    Re: C364e recurring C4091 code

    MFPB is on one part of this code, on another is PCRB as you know.
    May be SSDB as well. I would perform an all data clear and SSDB format before replace other parts.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  4. #4
    Service Manager 5,000+ Posts tsbservice's Avatar
    Join Date
    May 2007
    Posts
    7,144
    Rep Power
    346

    Re: C364e recurring C4091 code

    Phil, thank you for your comments.
    I have a lot of respect for you Brother.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  5. #5
    Service Manager 10,000+ Posts
    C364e recurring C4091 code

    Phil B.'s Avatar
    Join Date
    Jul 2016
    Location
    Raleigh NC
    Posts
    22,787
    Rep Power
    661

    Re: C364e recurring C4091 code

    Quote Originally Posted by tsbservice View Post
    Phil, thank you for your comments.
    I have a lot of respect for you Brother.
    Same from me Brother!!

    and i know if I do misspeak you'll let me know where I went wrong also!

  6. #6
    Service Manager 2,500+ Posts
    C364e recurring C4091 code


    Join Date
    Sep 2005
    Location
    South Jersey
    Posts
    3,853
    Rep Power
    133

    Re: C364e recurring C4091 code

    Use the SSD firmware reset tool and you should be good to go.

    If you need the firmware make a small contribution to this site and will send it to you.

  7. #7
    SanDiegoCopierRepair.com 1,000+ Posts
    C364e recurring C4091 code

    blazebusiness's Avatar
    Join Date
    Apr 2010
    Location
    From NY--- live in San Diego , Ca.
    Posts
    1,248
    Rep Power
    51

    Re: C364e recurring C4091 code

    Quote Originally Posted by copyman View Post
    Use the SSD firmware reset tool and you should be good to go.

    If you need the firmware make a small contribution to this site and will send it to you.
    Also can be caused by the flat cable between the MFP board and PCRB pcb causing a communication issue. Try reseating that flat cable and inspect it for damage.
    Anything can be made to work if you fiddle with it long enough- San Diego Copier Repair.com

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here