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  1. #1
    Master Of The Obvious 10,000+ Posts
    bizhub C3350i with C40A6 erors

    blackcat4866's Avatar
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    bizhub C3350i with C40A6 erors

    The manual reads CPU PWB to Base B PWB communication errors. The C40A6 errors started after a service visit to install a PF-P21 extra tray, and setting up V-Care.

    I unplugged the extra tray, but that doesn't help. On plain paper it errors out ~ on every 8th copy. On vinyl labels it errors out almost every time. The media type setting doesn't make a difference.

    And yes, I know vinyl labels are not an approved media, but I'm through fighting that battle. They've destroyed fusers on the previous C3110's and will continue to do so on the C3350i's.

    If firmware doesn't help, I plan to shut off V-Care temporarily.

    Has anyone seen these errors? Am I on the right track? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  2. #2
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: bizhub C3350i with C40A6 erors

    Don't know this PF-P21 does it have its own logic?
    Does it still show the tray after you unplug it?

    Get firmware first.
    Whatever

  3. #3
    Master Of The Obvious 10,000+ Posts
    bizhub C3350i with C40A6 erors

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    Re: bizhub C3350i with C40A6 erors

    Nope. The PF-P21 has only a connector board.

    The tray does not show on the screen when it's unplugged.

    It's currently at G00-45. I downloaded G00-7B for Monday. I seem to remember reading somewhere here that G00-45 was notably buggy. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  4. #4
    Service Manager 2,500+ Posts
    bizhub C3350i with C40A6 erors

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    Re: bizhub C3350i with C40A6 erors

    disable marketplace before updating the FW.
    If you dont have a contributor badge, dont ask me for firmware or manuals.

  5. #5
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: bizhub C3350i with C40A6 erors

    If firmware does not change the situation, have a tug on the board connectors.
    Could be coincidental.

    Think there could have been some short on the PF?
    Whatever

  6. #6
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: bizhub C3350i with C40A6 erors

    1. Update to 7B, it's highly recommended from KM(just mention what Synt said about marketplace shit).
    2. I suspect vcare glitch with or without FW 45. In case 7B won't resolve code remove vcare, exactly like you planned 👍
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  7. #7
    Master Of The Obvious 10,000+ Posts
    bizhub C3350i with C40A6 erors

    blackcat4866's Avatar
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    Re: bizhub C3350i with C40A6 erors

    Quote Originally Posted by tsbservice View Post
    1. Update to 7B, it's highly recommended from KM(just mention what Synt said about marketplace shit).
    2. I suspect vcare glitch with or without FW 45. In case 7B won't resolve code remove vcare, exactly like you planned 👍
    That's the plan. I'll update this thread Monday. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  8. #8
    Master Of The Obvious 10,000+ Posts
    bizhub C3350i with C40A6 erors

    blackcat4866's Avatar
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    Re: bizhub C3350i with C40A6 erors

    If any improvement, very slight:

    These are the items I did today:
    removed Marketplace.
    updated firmware from G00-45 to G00-7B, and set DIPSW 25 to 10.
    disabled V-Care.
    reseated CPUB on the BaseB, and reseated all connectors on the BaseB.

    There were no obvious flaws in the connections, pinched wires, etc.
    I noticed that the machine uses a solid state drive on the CPUB, possible cause??

    Were I to throw parts at it, I think that I would start with the CPUB. But since we're slow, I'll have the trained guy make the call to KM, to see what they think.
    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  9. #9
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: bizhub C3350i with C40A6 erors

    Again agree with you on CPUB. Meantime I will do full self-diag, do storage logical format, maybe Clear All Data.

    Also may check F15E ICP on base board.
    Last edited by tsbservice; 5 Days Ago at 03:20 PM. Reason: add info
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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