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  1. #1
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    Cant scan to email. TX Errors bizhub C224


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    Cant scan to email. TX Errors bizhub C224

    Using Gmail, getting TX errors when sending. Currently on version: I assume I need to update this firmware. Does anyone have the last firmware for this and instructions on how to install since there is no Update firmware anywhere in the admin menu.

    Any help would be greatly appreciated..

  2. #2
    Service Manager 1,000+ Posts
    Cant scan to email. TX Errors bizhub C224


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    Re: Cant scan to email. TX Errors bizhub C224

    Quote Originally Posted by suprastan View Post
    Using Gmail, getting TX errors when sending. Currently on version: I assume I need to update this firmware. Does anyone have the last firmware for this and instructions on how to install since there is no Update firmware anywhere in the admin menu.

    Any help would be greatly appreciated..
    Your are correct. There is a firmware addressing this issue.

    Please make a small contribution to this website and someone or myself will send it to you.

  3. #3
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    Cant scan to email. TX Errors bizhub C224


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    Re: Cant scan to email. TX Errors bizhub C224

    Quote Originally Posted by copyman View Post
    Your are correct. There is a firmware addressing this issue.

    Please make a small contribution to this website and someone or myself will send it to you.
    Just made one.. I am so happy I found this place, I am new to the copytech world, so I will need you guys for the long run

  4. #4
    Service Manager 1,000+ Posts
    Cant scan to email. TX Errors bizhub C224


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    Re: Cant scan to email. TX Errors bizhub C224

    Quote Originally Posted by suprastan View Post
    Just made one.. I am so happy I found this place, I am new to the copytech world, so I will need you guys for the long run
    Thanks for contributing

    PM me your email and i will send right away.

  5. #5
    Service Manager 1,000+ Posts
    Cant scan to email. TX Errors bizhub C224


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    Re: Cant scan to email. TX Errors bizhub C224

    Just sent you latest FW. That should be all you need since you said in PM your issue was gmail. There is also special FW for office 365 scan issues. Not sure if that is included in the latest FW.

    See attached doc
    Attached Files Attached Files

  6. #6
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: Cant scan to email. TX Errors bizhub C224

    Have seen that some thing simple like choosing start TLS insted of SSL would allow it to work.
    Sure you know to allow less secure apps.
    Whatever

  7. #7
    Step aside, noob 1,000+ Posts EarthKmTech's Avatar
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    Re: Cant scan to email. TX Errors bizhub C224

    Out of interest - this model is basically unsupported in my country soon and they stopped releasing firmware for it ages ago. What is the latest that is really available ?
    If at first you don't succeed, try the way I told you how to do it in the first place.

  8. #8
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: Cant scan to email. TX Errors bizhub C224

    No base FWs from 2014. Latest special FW for C224 I believe is GBN-M0 from 2018.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  9. #9
    Step aside, noob 1,000+ Posts EarthKmTech's Avatar
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    Re: Cant scan to email. TX Errors bizhub C224

    Quote Originally Posted by tsbservice View Post
    No base FWs from 2014. Latest special FW for C224 I believe is GBN-M0 from 2018.
    Very friggen interesting.

    Do you know if it supports sha2 like the e series ?
    If at first you don't succeed, try the way I told you how to do it in the first place.

  10. #10
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    Re: Cant scan to email. TX Errors bizhub C224

    Quote Originally Posted by EarthKmTech View Post
    Very friggen interesting.

    Do you know if it supports sha2 like the e series ?
    There is a software solution from 04.2016 Try it


    Symptom
    MFP fails to send e-mail if Office365 server or Gmail server is used as SMTP server.
    SMTP server : smtp.gmail.com
    SMTP port : 465(SSL) or 587(TLS)
    SSL/TLS : SMTP over SSL or Start TLS
    C224/C284/C364/C454/C554/C654/C754, bh654/bh754


    Cause
    Gmail server and Office365 server changed SSL certificate from SHA-1 to SHA-2.
    MFP mentioned above do not support SHA-2 certificates, and therefore, fail to send e-mail if using these server as SMTP server.
    Even if using other SMTP server which has SHA-2 certificates for SSL, MFP fails to send e-mail.


    Solution
    MIF Version up firmware has SHA-2 certificate support and can send e-mail even if using Gmail server or office 365 server as SMTP server.
    MIF Version up firmware
    GAx - A9/E4/G9/J6/K0/K1/K2/K5/K6/K7
    GBx - A9/E4/G9/J6/K0/K1/K2/K5/K6/K7 (Web Browser)
    Gxx - 83 (for LK-114)


    Things to be aware of when using MIF version up firmware
    Update procedure of this FW is different from the procedure of standard firmware.
    Printer driver, voice data, movie data and so on should be updated.
    Please be sure to read release note for MIF version up firmware when using the firmware
    We will release new MIF version up firmware which improved above 2 issues at beginning of February, 2016.

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