Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Results 1 to 5 of 5
  1. #1
    Technician rvptor's Avatar
    Join Date
    Aug 2018
    Location
    Sarajevo
    Posts
    19
    Rep Power
    0

    All Scans go to tmp folder

    Hi,

    I have a problem with Konica Minolta C308, scan to folder. Each client uses a card or pin to log on to the machine. Clicks on ScanFlow, PDF and the scanned document goes to a folder on separate computers. Each has its own "SCAN" folder where documents are scanned only by that person. However, the firm has suffered a hacking attack and they are back on their feet. My problem is the following, a document that is scanned, passed, and written job complete. However, it is not in the folder on the "SCAN" desktop. I found on the server that all the documents go to the tmp folder. Do you know the solution, why and how? Thank you in advance.


    Best regards

  2. #2
    IT Manager 10,000+ Posts bsm2's Avatar
    Join Date
    Feb 2008
    Location
    Biden 2024
    Posts
    25,755
    Rep Power
    333

    Re: All Scans go to tmp folder

    Scanning via ftp or smb?
    Either case scanning is directed either by path in smb or from an ftp application.

  3. #3
    Service Manager 1,000+ Posts
    Join Date
    Mar 2017
    Posts
    1,568
    Rep Power
    73

    Re: All Scans go to tmp folder

    Would you define "scanflow"? Are you referring to the MFP's native scan to SMB, or a 3rd party app providing a preconfigured scanning solution that has been added (like Autostore, Ecopy, Scanpath)?

  4. #4
    Service Manager 5,000+ Posts tsbservice's Avatar
    Join Date
    May 2007
    Posts
    7,100
    Rep Power
    346

    Re: All Scans go to tmp folder

    Do you use SafeQ?
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  5. #5
    Self Employed 1,000+ Posts D_L_P's Avatar
    Join Date
    Oct 2009
    Location
    Canton, Ohio
    Posts
    1,196
    Rep Power
    53

    Re: All Scans go to tmp folder

    Quote Originally Posted by rvptor View Post
    Hi,

    I have a problem with Konica Minolta C308, scan to folder. Each client uses a card or pin to log on to the machine. Clicks on ScanFlow, PDF and the scanned document goes to a folder on separate computers. Each has its own "SCAN" folder where documents are scanned only by that person. However, the firm has suffered a hacking attack and they are back on their feet. My problem is the following, a document that is scanned, passed, and written job complete. However, it is not in the folder on the "SCAN" desktop. I found on the server that all the documents go to the tmp folder. Do you know the solution, why and how? Thank you in advance.


    Best regards

    If they reloaded the server from a backup you will have to reregister the active directory with your scanning software.
    Also, check that your scanning software license is valid and up to date. That could also cause that issue.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here