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This did not work either
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Thx for the suggestion
This did not work either
get the dsw list from another machine of the same family and compare ,think you may find an undocumented switch has been set.
Yeah pretty good idea. There's soft switch comparing tool to help with automatic comparison.Originally Posted by Albonline
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can you ping the copier or open PSWC during its "disconnected" time?
i dont remember if the fiery is a passthrough on that model or the copier has its own ethernet connection.
can you remote desktop into the fiery and maybe check the system/event logs for clues?
maybe a windows service is having an issue or has some scheduled backup or virus scan?
backup the fiery settings and run the restore function on the fiery that will clear all settings and be factory fresh.
im more interested in if it loses network connectivity or just fiery to copier connectivity through the video cable. could be a wonky VI board but i need more data.
It may have something to do with the marketplace app..We have had more than a few issues with anything that uses the web browser functionality go whacky (tech term) when the app tries to launch itself to check for updates, especially if you can ping the Fiery, the new machines use the Web browser to dispaly on the LCD. E
Last edited by emujo2; 06-02-2020 at 07:55 PM.
It disconnects when it is disconnected from the network.
I have tried importing softswitch settings from another working machine as well.
Very weird
replace the crossover cable between the fiery and copier.
make sure the Fiery has a static IP.
enable remote desktop and monitor through command workstation on the fiery
check windows event logs while remoted in.
That doesn't make sense..The Fiery is not attached to the MFP via the network, but through the Video Interface. I have set these up many times and you don't need a active network connection to access the Fiery. Something else is going on here. What does the LCD numeric LEDs say? "00" E
fiery is at 00
at 10:45 ish it will disconnect from machine.
Neither machine or fiery loses power
Rebooting machine will re-establish connection.
Happens every day.
Next step is to start replacing cct bds
i cant tell from the posts if the fiery disconnects from the machine or the LAN itself or if the copier was on sleep timer somewhere.
was never clear on the exact symptom other than it disconnects.
im still not clear.
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