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  1. #1
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    KM bizhub C654e - Will only print in B/W

    Hi,

    We've picked up a client who's bought a used C654e on eBay, however it will only print in B/W. I've checked all the settings and can't find a way to enable colour. Any idea? Is there something in Service Mode. There is no sign of Papercut etc on the Device.

    Thanks

    Andy

  2. #2
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: KM bizhub C654e - Will only print in B/W

    Quote Originally Posted by Jorvikps View Post
    Hi,

    We've picked up a client who's bought a used C654e on eBay, however it will only print in B/W. I've checked all the settings and can't find a way to enable colour. Any idea? Is there something in Service Mode. There is no sign of Papercut etc on the Device.

    Thanks

    Andy
    What about copying in color?
    Also hit Utility tab and print consumables life list. Are the CMY drums over life?
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  3. #3
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    Re: KM bizhub C654e - Will only print in B/W

    If you say print, then from the PC?Do not copy?
    Then check the driver so that it is not the BW driver.
    So C654e or 654e?

  4. #4
    Service Manager 1,000+ Posts
    KM bizhub C654e - Will only print in B/W


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    Re: KM bizhub C654e - Will only print in B/W

    Can you print the demo page?

    Are any of the color toners empty?

    There may be a way to turn off color in the admin or service mode?

    You could initialize the machine in service mode and reset all settings.

  5. #5
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    Re: KM bizhub C654e - Will only print in B/W

    Quote Originally Posted by copyman View Post
    Can you print the demo page?

    Are any of the color toners empty?

    There may be a way to turn off color in the admin or service mode?

    You could initialize the machine in service mode and reset all settings.
    Quote Originally Posted by tsbservice View Post
    What about copying in color?
    Also hit Utility tab and print consumables life list. Are the CMY drums over life?
    Initially yes, we had to initialise the device as there was something in the settings preventing the Print Demo page even from coming out in colour. All Drum life good etc.

    Quote Originally Posted by fornerm View Post
    If you say print, then from the PC?Do not copy?
    Then check the driver so that it is not the BW driver.
    So C654e or 654e?
    Funny you should say that. Problem solved. The latest Konica Minolta Drivers 5.10 released in April 2020 for Mac OS. Actually have the B/W within the download (DMG File) not colour ones.

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