Quote Originally Posted by femaster View Post
You should also use something like a scotch bright pad to scuff up the metal shaft of the first 2 tires (side where both tires are right next to each other). You will remove small white clips, then you can slide the tires off. Once you remove the tires (usually a grey and a red one), each mates up with a black piece containing something called a one-way bearing. The shaft under this gets really smooth and eventually the bearing can no longer grip the shaft properly, and this will also result in paper jams like you are having. In the attached image, I have circled, in yellow, the tires that need to be replaced (I've never had to replace to the grey ribbed tire, even on machine over a million pages). I've circled the one-way bearings in green. Slide them off and just scuff the metal shaft up under these. Should be something semi-abrasive, but not excessively. Don't use sandpaper of similar, you don't want to gouge the shaft up, just abrade it slightly so the bearing can grip it.

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Thank you very much for the help and the great explanation.