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  1. #11
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Bizhub 368e - internal error occured

    Quote Originally Posted by nelo View Post
    Firmware uploaded is 01FW_AA6V0Y0-F000-GC2-X4.exe ( GC2-X4 ) May you confirm if it's the latset?

    Regards
    Yes it is latest. Did you do switch 25 B0 hex after update and reboot the machine?
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  2. #12
    Service Manager 1,000+ Posts Bix's Avatar
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    Re: Bizhub 368e - internal error occured

    Quote Originally Posted by nelo View Post
    Hi and thanks for the reply. Will try this to observe error code.

    Regards
    Hi, is there any news after disabling the automatic restart of the error? Theoretically the MFP should stop restarting.

  3. #13
    Certified Konica Expert 2,500+ Posts
    Bizhub 368e - internal error occured

    Synthohol's Avatar
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    Re: Bizhub 368e - internal error occured

    the code should be listed in history in CE.
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  4. #14
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Bizhub 368e - internal error occured

    The System Error code will be logged in the S1 portion of the Machine Management List. Use USB and open S1.csv on your PC, scroll down to the service call history.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  5. #15
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    Re: Bizhub 368e - internal error occured

    Quote Originally Posted by nelo View Post
    Firmware uploaded is 01FW_AA6V0Y0-F000-GC2-X4.exe ( GC2-X4 ) May you confirm if it's the latset?

    Regards
    Version G00-X4 is the latest..GC2 X4 is a special f/w..E

  6. #16
    Service Manager 1,000+ Posts Bix's Avatar
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    Re: Bizhub 368e - internal error occured

    Quote Originally Posted by emujo2 View Post
    Version G00-X4 is the latest..GC2 X4 is a special f/w..E

    GC2-X4 is a bugfix firmware that also includes special changes that will be included in the next firmware.
    G00-X8 will be released soon, but it should only solve a security problem.

  7. #17
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    Re: Bizhub 368e - internal error occured

    try formatting the hdd physical, then logical.reinstall firmware and movie data after.

  8. #18
    Certified Konica Expert 2,500+ Posts
    Bizhub 368e - internal error occured

    Synthohol's Avatar
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    Re: Bizhub 368e - internal error occured

    we dont even know what the error code is so before taking drastic measures how about we just get the darn code from history before jumping into formatting anything.
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  9. #19
    Service Manager 1,000+ Posts
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    Re: Bizhub 368e - internal error occured

    Quote Originally Posted by Synthohol View Post
    we dont even know what the error code is so before taking drastic measures how about we just get the darn code from history before jumping into formatting anything.
    because i've had this problem on the 8 series units many times. usually after firmware flash or bizhub secure set up. hdd format and reload fixes it most of the time. have had to format the emmc on a couple.

  10. #20
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    Re: Bizhub 368e - internal error occured

    Hi All I was able to fix the fault by replacing the NVRAM with firmware upload.

    Regards

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