Thanks: 
Likes: the proper non-destructive way to reset the password is this.
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the proper non-destructive way to reset the password is this.
We know a thing or two because we've seen a thing or two.
Also don't ask me for files without a contributor badge.
Curious. I was going to offer the OP help with that, as I know he doesn't have credentials to get into the LMS, but for some reason I can't log into there either. I know I've logged into that system before in order to do license resets, in the past, on some of the older hardware. It's been a long time since I have though, so not sure what the problem is.
A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 3 years.
My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...
Hi,
i have solve the same problem before few days with reset tool.
All outher solutions was not working.
Outherwise maybe it will gone to neverending story.
Stay safe
Butttt Synthohol have the right way
Different access level for US and EU techs?
Yes.Originally Posted by jotunn
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I don't reply to private messages from end users.
In tech registration access can be enabled IIRC. I have service manager access though so I'm not certain what lower access levels see.
Sorry but the doc was right from KM US. Can the over the pond version be searched for the same doc?
Is there a tab for SSD knowledge base?
- There is no separate document about CE password reset - only the description in SM.
- No access to the documents from other regions (US), or access is very limited (UK/JP)
- No access for dealers/techs to Remedy portal (service/helpdesk requests) - lack of possibility to verify whether the problem is local or global, we are always the one with problems; lack of possibility to publish your own solution to the problem
- No separate accounts for techs - one dealer, one account
- Probably all the dealers have the same basic access level (tech in US)
- Probably country level KM HQ is service manager level in the US
We are forced to reinvent the wheel, all the time.
However, we should be happy - we have an access to the fresh information:
2020-05-16 08.16.45 infohub.konicaminolta.eu 2684c2962cae.jpg
2020-05-16 08.18.18 infohub.konicaminolta.eu 9f9f9a810357.jpg
Some other screenshots:
2020-05-16 06.52.15 infohub.konicaminolta.eu 0345cf00f7f2.jpg
2020-05-16 06.53.13 infohub.konicaminolta.eu 6fd453bcbefe.jpg
2020-05-16 06.54.07 infohub.konicaminolta.eu 618039642d60.png
2020-05-16 06.54.46 infohub.konicaminolta.eu 979e0b4e231d.jpg
2020-05-16 06.55.38 infohub.konicaminolta.eu 68b507dc0fab.jpg
2020-05-16 06.56.24 infohub.konicaminolta.eu 15238c9fee61.png
2020-05-16 06.57.05 infohub.konicaminolta.eu 1fd951564405.jpg
the knowledgebase doc# is KBA01400152
They are not the same. No way to find your number in EU KM service site infohub. Same applies to EU documents, theiy are non existent in myKM.
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I don't reply to private messages from end users.
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