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  1. #1
    Junior Member Francisca's Avatar
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    Konica Minolta C364e- Blank print outs

    Hi guys,

    I have a C364 here, giving me blank print outs. I did replaced the solenoid but it doesn't solved the problem.

    Please could you guys help give me some tips on this.

    Thanks

  2. #2
    Field Supervisor 500+ Posts Bix's Avatar
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    Re: Konica Minolta C364e- Blank print outs

    Hi, what are the consumables in consideration?


    How many pages did this C364e make? What is the toner container in? What about the development unit? It could have problems with the laser unit or anything else.


    Give us more details.


    good job

  3. #3
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: Konica Minolta C364e- Blank print outs

    If only black is missing and you changed SD4 without success you may have problem with developing unit drive. Mark mag roller and check to see if it rotates.
    If not drive gears may be stripped.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

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  4. #4
    Senior Tech 250+ Posts
    Konica Minolta C364e- Blank print outs

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    Re: Konica Minolta C364e- Blank print outs

    Quote Originally Posted by Francisca View Post
    Hi guys,

    I have a C364 here, giving me blank print outs. I did replaced the solenoid but it doesn't solved the problem.

    Please could you guys help give me some tips on this.

    Thanks
    print do you mean copies too?

  5. #5
    Service Manager 2,500+ Posts
    Konica Minolta C364e- Blank print outs

    copier tech's Avatar
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    Re: Konica Minolta C364e- Blank print outs

    Quote Originally Posted by Francisca View Post
    Hi guys,

    I have a C364 here, giving me blank print outs. I did replaced the solenoid but it doesn't solved the problem.

    Please could you guys help give me some tips on this.

    Thanks
    What colours are missing 1 or all?

    If you stop the machine do you have any image in the transfer belt or image units?
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  6. #6
    Technician Jumping Jack Flash's Avatar
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    Re: Konica Minolta C364e- Blank print outs

    Print the demo test 3 times from the user level and check if the machine reports warnig

  7. #7
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: Konica Minolta C364e- Blank print outs

    Quote Originally Posted by Jumping Jack Flash View Post
    Print the demo test 3 times from the user level and check if the machine reports warnig
    Interesting, what is purpose of this test? Can you explain a bit more.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  8. #8
    Junior Member Francisca's Avatar
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    Re: Konica Minolta C364e- Blank print outs

    Quote Originally Posted by copier tech View Post
    What colours are missing 1 or all?

    If you stop the machine do you have any image in the transfer belt or image units?


    All colours are missing.

    Yup, i did checked the transfer belt and the imaging units but there's no images or even toner particles on them .

    Thanks
    Last edited by Francisca; 2 Weeks Ago at 07:52 AM.

  9. #9
    Junior Member Francisca's Avatar
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    Re: Konica Minolta C364e- Blank print outs

    Quote Originally Posted by Jumping Jack Flash View Post
    Print the demo test 3 times from the user level and check if the machine reports warnig
    Ok.

    How could you expect me to print the demo page test 3 times on the user level.
    When i'm actually having problem with the blank print outs and copies.

    I did print the demo test and meter count pages but its all blank.



    Thanks

  10. #10
    Junior Member Francisca's Avatar
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    Re: Konica Minolta C364e- Blank print outs

    Quote Originally Posted by GIUBOSS View Post
    print do you mean copies too?

    Yes both print and copies.

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