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  1. #1
    Step aside, noob 1,000+ Posts EarthKmTech's Avatar
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    “Bug in the firmware” c360i C5620 / C9401 /J6608

    About 98% of what i do is education, so my experiences will differ to business use.

    In any case a school teacher found a bug in the older GW5-75 firmware.

    She had 2 sheets glued together and was trying to feed them through the dual scan document feeder (multifeed detection standard in my region, if not all)

    In any case with the multifeed warning she didn’t realise it was because 2 sheets were glued together and tried another 4 to 5 times.

    On the 6th attempt with this firmware the machine crashes with alternating C9401 and C5620.

    I was sent to site as this was picked up multiple times in cs remote care.

    The jam code at the same page count as the errors gave it away. The 6608 is multifeed detection.

    I asked around to find out wtf was going on and was able to replicate it 100%

    The bug appears to be gone in the newest firmware. So if you see these errors and the jam code together, no need to panic, just update the firmware.

    In any case, being a school and the likelihood of this kind of stuff being done is high, I just disabled the multifeed sensor on all c360i’s on site at their request.
    If at first you don't succeed, try the way I told you how to do it in the first place.

  2. #2
    Service Manager 1,000+ Posts



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    Re: “Bug in the firmware” c360i C5620 / C9401 /J6608

    To be fair it warned her 5 times lol

    Sent from my Nokia 7 plus using Tapatalk

  3. #3
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: “Bug in the firmware” c360i C5620 / C9401 /J6608

    Hey thanks for warning. One question if I may ask you.
    Is this FW version some kind of experimental pre-production ie. Cuz I can't find it under special FWs and it isn't mass production either.
    On a side note, it's amazing with today's functionality and all kind of options and user environments etc how these machines are working... well most oc the time
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  4. #4
    Master Of The Obvious 10,000+ Posts


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    Re: “Bug in the firmware” c360i C5620 / C9401 /J6608

    Thanks for sharing. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #5
    Field Supervisor 500+ Posts Bix's Avatar
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    Re: “Bug in the firmware” c360i C5620 / C9401 /J6608

    In Germany, the latest firmware is GC1-7B. What's yours?

  6. #6
    Step aside, noob 1,000+ Posts EarthKmTech's Avatar
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    Re: “Bug in the firmware” c360i C5620 / C9401 /J6608

    Quote Originally Posted by Bix View Post
    In Germany, the latest firmware is GC1-7B. What's yours?
    Same here - this is what I installed and it no longer did it.
    If at first you don't succeed, try the way I told you how to do it in the first place.

  7. #7
    Step aside, noob 1,000+ Posts EarthKmTech's Avatar
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    Re: “Bug in the firmware” c360i C5620 / C9401 /J6608

    Quote Originally Posted by tsbservice View Post
    Hey thanks for warning. One question if I may ask you.
    Is this FW version some kind of experimental pre-production ie. Cuz I can't find it under special FWs and it isn't mass production either.
    On a side note, it's amazing with today's functionality and all kind of options and user environments etc how these machines are working... well most oc the time
    Previous clown that attended site put this fw on all the machines, no idea where he got it from as I don't have it either.
    If at first you don't succeed, try the way I told you how to do it in the first place.

  8. #8
    Step aside, noob 1,000+ Posts EarthKmTech's Avatar
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    Re: “Bug in the firmware” c360i C5620 / C9401 /J6608

    Quote Originally Posted by rrrohan View Post
    To be fair it warned her 5 times lol

    Sent from my Nokia 7 plus using Tapatalk
    indeed, but this is not the most ridiculous thing I've seen at schools - honestly I dont mind them they are the least stressfull customer you can have. Machines are always replaced with brand new at ends of contracts, not fussy at all.

    The biggest issue was the packet flooding causing FA17's on e series and 8 series during high cpu utilization, but thats becoming less of an issue as time goes by especially since e series are now becoming rare and the rate at which it crashes 8 series generaly doesnt cause them to log calls. (Japan knows about it as I packet captured and syslog captured and they saw it for themselves) I doubt much will be done about it as this generation is near end of support
    If at first you don't succeed, try the way I told you how to do it in the first place.

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