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  1. #11
    Service Manager 2,500+ Posts
    C554e during firmware update MF controller shows N.G

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    Re: C554e during firmware update MF controller shows N.G

    I'm onsite now.

    • first again tried latest firmware GDN-M1 same issue control N.G
    • Tried downgrading with GDF-M1 same N.G message
    • Fitted new SSD & powered back on with GDN-M1 this time all firmware shows OK & print button is blue.
    • Shut down the machine removed the USB pen.
    • Powered back on machine takes ages to boot up but finally came ready!
    • I believe this machine had the old faulty type SSD & factory firmware so when I updated to the latest 7 year firmware this caused the issue.
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  2. #12
    Field Service Technician 250+ Posts femaster's Avatar
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    Re: C554e during firmware update MF controller shows N.G

    Quote Originally Posted by copier tech View Post
    I'm onsite now.

    • I believe this machine had the old faulty type SSD & factory firmware so when I updated to the latest 7 year firmware this caused the issue.
    That SSD you pulled out might still be OK, even if it was one of the earlier problem ones.

    Since the firmware hadn't been update previously, it's possible that the SSD contained older firmware and couldn't be updated with the main firmware. Toss the SSD into a machine back at the office and run the "SSD Board Tool" (A5C10Y0-F000-G00-A9-04--SSD-FW-Ver6.03m.exe) on it. It will update the firmware if it needs it, or will tell you if the firmware is already updated. If it does update the firmware, then you will also need to run a regular firmware update afterwards as newer main firmware will update the SSD further.

    The main firmware won't update the SSD unless the SSD has version 6.03m or newer on it. If it's older you MUST run the SSD Tool first in order to update the SSD to V6.03m.
    Ricoh Service Tech for 7 year, now a Konica Minolta Service Tech for the last 6 years.
    My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

  3. #13
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: C554e during firmware update MF controller shows N.G

    Quote Originally Posted by femaster View Post
    That SSD you pulled out might still be OK, even if it was one of the earlier problem ones.

    Since the firmware hadn't been update previously, it's possible that the SSD contained older firmware and couldn't be updated with the main firmware. Toss the SSD into a machine back at the office and run the "SSD Board Tool" (A5C10Y0-F000-G00-A9-04--SSD-FW-Ver6.03m.exe) on it. It will update the firmware if it needs it, or will tell you if the firmware is already updated. If it does update the firmware, then you will also need to run a regular firmware update afterwards as newer main firmware will update the SSD further.

    The main firmware won't update the SSD unless the SSD has version 6.03m or newer on it. If it's older you MUST run the SSD Tool first in order to update the SSD to V6.03m.
    Exactly my thoughts.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  4. #14
    Service Manager 2,500+ Posts
    C554e during firmware update MF controller shows N.G

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    Re: C554e during firmware update MF controller shows N.G

    Quote Originally Posted by femaster View Post
    That SSD you pulled out might still be OK, even if it was one of the earlier problem ones.

    Since the firmware hadn't been update previously, it's possible that the SSD contained older firmware and couldn't be updated with the main firmware. Toss the SSD into a machine back at the office and run the "SSD Board Tool" (A5C10Y0-F000-G00-A9-04--SSD-FW-Ver6.03m.exe) on it. It will update the firmware if it needs it, or will tell you if the firmware is already updated. If it does update the firmware, then you will also need to run a regular firmware update afterwards as newer main firmware will update the SSD further.

    The main firmware won't update the SSD unless the SSD has version 6.03m or newer on it. If it's older you MUST run the SSD Tool first in order to update the SSD to V6.03m.
    Thats a good shout it had SSD version 6.01a so if I had updated that version first then my main fw most likely would have worked! I will keep this the old SSD for the next rebooting loop issue!

    As it happens customer rang back saying she cant scan to email & that the scan option is missing? When I first turned the machine on it changed from manual IP to DHCP & lost the original IP so I had to set that back.

    Would a new SSD also have turned off the scan to email option!?
    Last edited by copier tech; 05-22-2020 at 07:31 AM.
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  5. #15
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: C554e during firmware update MF controller shows N.G

    Check in System 2 that HDD is installed.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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