C554e during firmware update MF controller shows N.G

[copier tech]

Here we have a classic case of machine just had a simple DF jamming issue stripped & cleaned all sensors full of hole punches etc test feed DF fine.

So I see the machine has never had the firmware updated so while I was finishing my coffee stuck in my pre Prepared USB stick that ive used the day before no problem.

First I updated the boot rom that passed OK then chose the start the main fw update.

So at the end of the update process the DF, finisher, printer etc all checksum update ok but the MF Controller shows N.G.

Restarting the Machine with the USB in same thing happens. I downloaded a fresh fw copy on another USB still says controller N.G.

Restarting the machine without the USB pen in the machine won’t boot sits & two ‘shark fins’

Now i’m at a loss. Any ideas!?

Classic case of “if it ain't broke don’t try to fix it.”

[Albonline]

Here we have a classic case of machine just had a simple DF jamming issue stripped & cleaned all sensors full of hole punches etc test feed DF fine.

So I see the machine has never had the firmware updated so while I was finishing my coffee stuck in my pre Prepared USB stick that ive used the day before no problem.

First I updated the boot rom that passed OK then chose the start the main fw update.

So at the end of the update process the DF, finisher, printer etc all checksum update ok but the MF Controller shows N.G.

Restarting the Machine with the USB in same thing happens. I downloaded a fresh fw copy on another USB still says controller N.G.

Restarting the machine without the USB pen in the machine won’t boot sits & two ‘shark fins’

Now i’m at a loss. Any ideas!?

Classic case of “if it ain't broke don’t try to fix it.”

disconnect hdd try again . if that fails reset mfp . check machine type and reflash.

[mascan42]

If all the other firmware except MFP downloads successfully, try doing just the MFP on its own. If it still doesn't work, try disconnecting options.

[Synthohol]

"MFP=NG" message
Problem Solution
ID: KBA01400074
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Related Options:


Problem
"MFP=NG" message may be indicated when attempting to install firmware.

Solution
CAUSE: Possible corruption of the SSD board (SSDB) or Hard Disk Drive (HDD) unit.

SOLUTION: Before performing the steps below attempt to load firmware with the HDD physically disconnected from the MFPB. If the "MFP=NG" message returns then connect the HDD and proceed.

Format the HDD/SSD Procedure:

If able to access the Service Mode to format the HDD or SSD, perform the following steps.

WARNING: Carefully follow the steps below, as doing so will avoid any unnecessary replacement components, such as the MFPB/PRCB/HDD (when only the SSD is actually required).

1. Press Menu.
2. Select Counter.
3. Select Display Keypad.
4. Access Service Mode "Stop 00" "Stop 01".
5. Enter 9272 4 times (Factory default).
6. Select System 2.
7. Select HDD and set to "Uninstall".
8. Select State Confirmation.
9. Select Memory/HDD Adj.
10. Press down-arrow 2/2.
11. Select SSD Format.
12. Select Logical Format.
13. Power MFP OFF/ON.
14. Repeat steps 1 through 5 to access Service Mode.
15. Select System 1.
16. Select Initialization.
17. Clear All Data.
18. Select System 2.
19. Select HDD and set to "Install".
20. Power MFP OFF/ON. \
21. Repeat steps 1 through 5 to access Service Mode.
22. Select State Confirmation.
23. Select Memory/HDD Adj.
24. Use the down-arrow to access page 2.
25. Select HDD Format.
26. Select Logical Format.
27. Power MFP OFF/ON.

• If the problem is not resolved after performing the above procedure, call the CSC for further support.
• Please install the following "4e" Series firmware if the SSD has been approved for replacement and replaced. (Note: If firmware version is later than C8 then flash current firmware or update firmware to current base)

[copier tech]

Thanks for the info.

I'm going back with a new SSD will try the suggestions FW update with the HDD disconnected.

It wont let me access CE mode so I have limited options.

[tsbservice]

It wont let me access CE mode so I have limited options.

Have you tried access CE mode through reset thingy?
Was about to post what Synthohol posted but feeling like Albonline knows more than KM tech support.

[copier tech]

Have you tried access CE mode through reset thingy?
Was about to post what Synthohol posted but feeling like Albonline knows more than KM tech support.

"reset thingy?" you might need to be more specific?

[tsbservice]

"reset thingy?" you might need to be more specific?

Not in public.

[Synthohol]

hey, i also thought about making sure the machine type is entered correctly.
if you print the network config page does it show the correct model?

[Mr Magic]

Try down-grading the FW!