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  1. #1
    Service Manager 1,000+ Posts
    C284e washes out colors

    mrfuser's Avatar
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    C284e washes out colors

    We have a client with a c284e that was losing yellow so we replaced yellow drum and developer and that seemed to work for a while then it came back. We also replaced the itb assembly, cleaned sensors , cleaned sub hopper assembly and it came back fine again and then after a week started losing again. Now it is seeming to wash out all colors and yellow is almost completely gone.

    We watched it adding toner and the levels are about 2% except for yellow at 8%.

    any ideas?

  2. #2
    Senior Tech 250+ Posts
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    Re: C284e washes out colors

    Any error codes?

  3. #3
    Service Manager 2,500+ Posts
    C284e washes out colors

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    Re: C284e washes out colors

    is there an abundance of yellow DV in the WTB?
    the white toner bushings leak and send toner into the WTB.

  4. #4
    Service Manager 1,000+ Posts
    C284e washes out colors

    mrfuser's Avatar
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    Re: C284e washes out colors

    Doesn’t seem to be. All the colors are now very washed out

  5. #5
    Copier Technician 250+ Posts
    C284e washes out colors

    mga's Avatar
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    Re: C284e washes out colors

    Quote Originally Posted by mrfuser View Post
    We have a client with a c284e that was losing yellow so we replaced yellow drum and developer and that seemed to work for a while then it came back. We also replaced the itb assembly, cleaned sensors , cleaned sub hopper assembly and it came back fine again and then after a week started losing again. Now it is seeming to wash out all colors and yellow is almost completely gone.

    We watched it adding toner and the levels are about 2% except for yellow at 8%.

    any ideas?
    Did you use drum kit or new oem drum was it a new dev assy

  6. #6
    Aging Tech 2,500+ Posts
    C284e washes out colors

    copier addict's Avatar
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    Re: C284e washes out colors

    Have you cleaned the printhead?

  7. #7
    Service Manager 1,000+ Posts
    C284e washes out colors

    mrfuser's Avatar
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    Re: C284e washes out colors

    Yes oem drum and dv assembly and yes cleaned print head. Get Atc errors for rear sensor and yellow

  8. #8
    Copier Technician 250+ Posts
    C284e washes out colors

    mga's Avatar
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    Re: C284e washes out colors

    Quote Originally Posted by copier addict View Post
    Have you cleaned the printhead?
    ? Print head

  9. #9
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: C284e washes out colors

    Quote Originally Posted by mga View Post
    ? Print head
    Not PH unit itself I think, just:
    Troubleshooting
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  10. #10
    Copier Technician 250+ Posts
    C284e washes out colors

    mga's Avatar
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    Re: C284e washes out colors

    Quote Originally Posted by tsbservice View Post
    Not PH unit itself I think, just:
    Troubleshooting
    Why do they call it a print head in the user guide it a laser

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