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  1. #1
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    C308 won't exit power save

    This machine is about 2 months old. The customer called yesterday and said the screen was blank and the blue light on the power button is blinking, pushing it has no affect. They powered it off/on with main power switch and is back to normal.
    Any suggestions as to what this may be ?
    Thanks,
    Dave

  2. #2
    Aging Tech 2,500+ Posts
    C308 won't exit power save

    copier addict's Avatar
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    Re: C308 won't exit power save

    Quote Originally Posted by deputydogg View Post
    This machine is about 2 months old. The customer called yesterday and said the screen was blank and the blue light on the power button is blinking, pushing it has no affect. They powered it off/on with main power switch and is back to normal.
    Any suggestions as to what this may be ?
    Thanks,
    Dave
    Go into service mode and allow sleep mode to be turned off. Then go into admin mode and turn off sleep mode.

  3. #3
    Service Manager 1,000+ Posts
    C308 won't exit power save


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    Re: C308 won't exit power save

    Turn off sleep mode. Go into serv mode and under sleep tab (not sure sys 1 or 2) select "permit", exit and enter admin mode and turn off sleep. This was a problem with the "4" series and I automatically turn off sleep on all 75-100 of the 4 series I service. Lot less issues since I've been doing that. Leave it to K/M not to have fixed this next series!

  4. #4
    Service Manager 1,000+ Posts Bix's Avatar
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    Re: C308 won't exit power save

    I have noticed that the problem disappears in the 8 series if you deactivate "Turn off secondary power" by setting it to "Energy saving".
    Other tip: It also deactivates the weekly timer from ErP and sets it to "Pause" (better if you completely disable weekly timer)

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