C3350 Scan to Email

[RidleyRumpus]

I have just got this unit and am setting it up. Everything else seems to work but I cannot get the Scan to Email to work, when I select it I get "Scan TX Failed"
(Scan to folder works fine) so I assume that I must have some setting set up incorrectly.

The manual indicates that I can set up SMTP etc from the touchscreen but the options do not seem to be there, other than enable or disable, I have to go in via the web interface to reach the options. Is this normal?

Any ideas about what I am doing wrong?

(Does the C3350 have wireless?)

Capture2.JPGCapture.JPG

[tsbservice]

You must enable “Less Secure Apps” in gmail settings.

[Cantechman]

did you put the email address in for the device name as well?

[RidleyRumpus]

You must enable “Less Secure Apps” in gmail settings.

If you mean the account you are sending too, it is already enabled.

[wjurls]

Use port 587 for gmail. Also as said above, "allow less secure apps" must be set on the gmail account being used. In addition, set the administrator email the same as the authenticating account.

[RidleyRumpus]

did you put the email address in for the device name as well?

I think that that is in the attachment, does that have to be a "real" email address?

[wjurls]

If you mean the account you are sending too, it is already enabled.

He means the account that is being used to sign in and send from.

[Synthohol]

device email and acct email must match. (yours do not)
also gmail needs NTLM v2.0 IIRC, pic shows v1 (double check this)
set 8.8.8.8 for secondary DNS
let us know

[RidleyRumpus]

device email and acct email must match. (yours do not)
also gmail needs NTLM v2.0 IIRC, pic shows v1 (double check this)
set 8.8.8.8 for secondary DNS
let us know

Added 8.8.8.8 changed device and act email address not sure what to do re NTLM

Still doesnt work.

Capture.JPGWish it said more than error in the log :-|

[wjurls]

Change SMTP port to 587 and select "Start TLS" in the SSL/TLS box. SSL port should then gray out.