Thanks: 
Likes: Ive added useres to the one touch screen, checked favorites, yet there stil not there
I chek in admin mode and there there but they have PE001,PE002 etc in front of the number
is there something keeping these from being in the user box????
Dislikes: 0
Ive added useres to the one touch screen, checked favorites, yet there stil not there
I chek in admin mode and there there but they have PE001,PE002 etc in front of the number
is there something keeping these from being in the user box????
please explain more, user box has nothing to do with one touches
please post pics so i can see what you are trying to setup.
are you scanning to a folder, email or a user box?
thanks.
sorry,
scan to email, usually has the one touch boxes in the screen after i input info,
the info is there when you go to edit one touch boxes in admin mode, but are not there in user mode when the client goes to scan to email
are you using authentication? i had a c368 do this after this was on and bizhub secure was done. had to login to account to email. think is was so public user could not use email
no authentication being used,
no restrictions on, that i can find
Have you checked in the letter section of the onetouch address book screen to verify that they show up there? I'm not sure if you realize this, but if you want the buttons to show up in the FAVORITES tab in the address book, you have to make sure that you select the check box for "favorites" when you program in the onetouch.Originally Posted by digicor
UPDATE: I made a quick look in the manual, but couldn't find where it talked about the favorites tab. I believe that when programming a destination at the copier, you need to select the INDEX button, and in there is where I believe you will find the selection to add the address to the favorites tab...
A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 3 years.
My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...
nothing in the letter index section either
okay ill try that with the "index" button
its true, ive typed in dozens of names and they all wound up in "etc"
never again.
The favorites option on the copier screen is the same as the "Main" checkbox on the web interface on these models.
Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.
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