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  1. #11
    Senior Tech 250+ Posts avecosat's Avatar
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    Re: Bizhub C308 C368 error code C-D011

    The only way is to change the MFPB with the firmware the problem returns

  2. #12
    Trusted Tech 50+ Posts
    Bizhub C308 C368 error code C-D011


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    Re: Bizhub C308 C368 error code C-D011

    Just to update:


    I restarted my 2 machines with the C-D011 error today, when I did neither one showed the error

    so quick as I could I installed the GXX-B0 ( to update the SATA firmware )

    so far so good been running all day, fingers crossed

  3. #13
    Trusted Tech 50+ Posts
    Bizhub C308 C368 error code C-D011

    Copier repairman's Avatar
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    Re: Bizhub C308 C368 error code C-D011

    will need the following files
    You can help me.
    canonrp@naver.com
    jabattgg@gmail.com


    Recovery Tool firmware
    A7PU0Y0-F000-GXX-A8


    Preventive firmware
    A7PU0Y0-F000-GXX-B0


    USB-BOOT firmware
    A7PU0Y0-F000-GG3-54


    USB-FW firmware
    A7PU0Y0-F000-GC3-54


    USB-SATA firmware
    A7PU0Y0-F000-GXX-A6

  4. #14
    Senior Tech 250+ Posts Zesti's Avatar
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    Re: Bizhub C308 C368 error code C-D011

    Just for an exprt advise on D011...got this D011 call from customer on C368. The fault was intermitent and randomly. I was in field so vsited the customer and turned off hdd. Worked fine since last week. Customer complained about scanning capcity. So should go for HDD replacement or should I try FW first. I think HDD was going down...

  5. #15
    Junior Member
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    Smile Re: Bizhub C308 C368 error code C-D011

    My Bizhub C368 also had this code C-D011 lately,

    I need this 2 firmware files to slove the error.

    A7PU0Y0-F000-GXX-A8

    A7PU0Y0-F000-GXX-B0

    Hopefully and apprciates to help me getting this two firmware files here.


    Thank you.




  6. #16
    Service Manager 5,000+ Posts
    Bizhub C308 C368 error code C-D011

    copier tech's Avatar
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    Re: Bizhub C308 C368 error code C-D011

    Quote Originally Posted by Zesti View Post
    Just for an exprt advise on D011...got this D011 call from customer on C368. The fault was intermitent and randomly. I was in field so vsited the customer and turned off hdd. Worked fine since last week. Customer complained about scanning capcity. So should go for HDD replacement or should I try FW first. I think HDD was going down...
    I would enable the HDD if the machine comes to ready use the Preventive firmware A7PU0Y0-F000-GXX-B0.

    Then perform a long test of large scan batches & also send print & copy jobs, basically work the HDD hard if the error doesn't return you should be OK.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  7. #17
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    Re: Bizhub C308 C368 error code C-D011

    Hello, I'm running into this same error code C-D011 occasionally on a C308, and the rest of the time it refuses to print, scan or even open the settings interface, while showing the "Preparing Scan User Box" message.

    It looks like from this thread and TAGB1600274EN that I should try updating the SATA firmware to A7PU0Y0-F000-GXX-B0, as well as A7PU0Y0-F000-G00-X4

    Can anyone who already solved this problem help me get those updates? Thanks!

  8. #18
    Field Supervisor 500+ Posts
    Bizhub C308 C368 error code C-D011

    tulintron's Avatar
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    Re: Bizhub C308 C368 error code C-D011

    Quote Originally Posted by pangolin View Post
    Hello, I'm running into this same error code C-D011 occasionally on a C308, and the rest of the time it refuses to print, scan or even open the settings interface, while showing the "Preparing Scan User Box" message.

    It looks like from this thread and TAGB1600274EN that I should try updating the SATA firmware to A7PU0Y0-F000-GXX-B0, as well as A7PU0Y0-F000-G00-X4

    Can anyone who already solved this problem help me get those updates? Thanks!
    Are you a technician or end user?
    Nothing like day after day

  9. #19
    Field Supervisor 500+ Posts
    Bizhub C308 C368 error code C-D011

    tulintron's Avatar
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    Re: Bizhub C308 C368 error code C-D011

    Quote Originally Posted by pangolin View Post
    Hello, I'm running into this same error code C-D011 occasionally on a C308, and the rest of the time it refuses to print, scan or even open the settings interface, while showing the "Preparing Scan User Box" message.

    It looks like from this thread and TAGB1600274EN that I should try updating the SATA firmware to A7PU0Y0-F000-GXX-B0, as well as A7PU0Y0-F000-G00-X4

    Can anyone who already solved this problem help me get those updates? Thanks!
    In addition to the firmware, there is a document with the steps to be followed. Probable errors and how to proceed with them.

    If you're not a technician, I suggest you find one. If it is, it should already have.


    We are curious about you. New user and 02 single posts asking for firmware.


    Have you already replaced the HD? Disable and restart. How does she behave?
    Nothing like day after day

  10. #20
    Service Manager 10,000+ Posts
    Bizhub C308 C368 error code C-D011

    Phil B.'s Avatar
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    Re: Bizhub C308 C368 error code C-D011

    Quote Originally Posted by tulintron View Post
    In addition to the firmware, there is a document with the steps to be followed. Probable errors and how to proceed with them.

    If you're not a technician, I suggest you find one. If it is, it should already have.


    We are curious about you. New user and 02 single posts asking for firmware.


    Have you already replaced the HD? Disable and restart. How does she behave?
    A lot of new techs/end users do not realize that firmware and other manuals/tech pubs are restricted to TECH USE ONLY.
    Techs can lose their tech ID# for passing out such info.
    In extreme cases their dealership can lose their ability to sell/service said brand.
    That is why I refuse to pass out those items.
    END USERS SHOULD -= NEVER =- have those items.

    Sent from my SM-G960U using Tapatalk

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