bizhub c300i frozen on loading

[Bix]

Hello guys,
it happened again on a bizhub C300i. As soon as you log in, it gets stuck on the upload screen.
It happened on the same printer three 3-4 months ago. When it happened the first time I had changed the CPUB but it hadn't resolved. I solved it by changing the Storage Board and restoring the original CPUB. Now it has happened again. After 3-4 months from the replacement of the STRB, the printer remained stuck on loading and it has the G00-7B firmware. Another STRB to change again? Has it happened to any of you?

c300i.jpg

I have seen that in GC1-7B there is the writing "The screen freezes in a state of displaying the progress bar at 25% while starting up the MFP by turning the Main Power ON."Maybe it could be my case. I remember the other time, when I had gone to update the firmware, the printer returned NG. Now I will have to go next week and check what happens.

[Flash]

I think there are some issues with the G00-7B firmware. Try loading G00-45 and then upgrade to the latest version.

[tsbservice]

Bix agree try GC1-7B firmware.

[karel]

In my opinion STRGB is damaged

[Bix]

In my opinion STRGB is damaged

I hope not. It would be the second one I replace on this c300i! I will try to see what will happen by updating the firmware. I will also go with a new STRB if necessary. The only problem, for the third time I should redo the installation. Not much fun for the customer.

[karel]

I have already thrown away three STRGB for scrap.

[tsbservice]

I have already thrown away three STRGB for scrap.

On one machine?

[karel]

It didn't happen to me in the same machine twice

[Bix]

I have been to the place. It gets stuck at 25% even for a simple full diagnostic.

I upgraded to the GC1-7B and the printer turned back on. But with a serious problem! As soon as it was on, it came out "a electronic board has been replaced. Perform data recovery". I have not made any change of electronic board . After data recovery, the printer is formatted, like new.

What happened? I have no idea. Now it has started working again but I had to waste time to reconfigure it. I don't know if it is a procedure foreseen in the firmware or if there is something wrong with the cards. I will keep the situation monitored.

[Gift]

I have been to the place. It gets stuck at 25% even for a simple full diagnostic.

I upgraded to the GC1-7B and the printer turned back on. But with a serious problem! As soon as it was on, it came out "a electronic board has been replaced. Perform data recovery". I have not made any change of electronic board . After data recovery, the printer is formatted, like new.

What happened? I have no idea. Now it has started working again but I had to waste time to reconfigure it. I don't know if it is a procedure foreseen in the firmware or if there is something wrong with the cards. I will keep the situation monitored.

We're currently pepping a few C300i in our shop and today on one unit the FW update failed and the system came back with some firmware error message. If you try re-load the firmware (GC1-7B as well) it says NG for the controller, same goes if you try re-load the latest mass production FW (G00-45 I think). USB stick is ok since the next unit upgraded with no issues. Now if you reboot the unit it just stuck @25% loading-bar - I kept it on and try waiting but no miracle changes for 30 minutes so far.