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  1. #1
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    Remote panel server settings tab is missing

    We did a initialization process (Service Mode> [System 1]> [Initialization]> [Clear All Data] or the clear item in [Clear Individual Data] ) for a c3351. After that created and installed self-signed certificate. But we no longer have the remote panel server settings tab...
    Anyone know how to get it back ?
    We can login to the cs remote care page with (default) CE password.
    Last edited by lowrider2025; 06-22-2020 at 03:13 PM. Reason: elaborated

  2. #2
    Service Manager 1,000+ Posts Bix's Avatar
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    Re: Remote panel server settings tab is missing

    HDD Enabled? Firmware version?

  3. #3
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    Re: Remote panel server settings tab is missing

    Where can I find the information you need ?
    I can see the Box option is missing so maybe HDD is disabled. How can I check and re-enable it ?

    Is this the same procedure for c3351 ?
    Turn on the machine's sub and main power
    switches.
    2. Press the “Utility/Counter” key.
    3. On the [Utility/Counter] screen, touch
    “Details” and press the keys in the following
    order [Stop]+[0]+[0]+[Stop]+[0]+[1] to enter
    [Service Mode].
    4. Touch “System 2”.
    5. Touch “Option”.
    6. Select “Installed” of HDD and touch “OK”.
    7. Turn OFF the Sub and Main power switches.
    Last edited by lowrider2025; 06-22-2020 at 03:28 PM. Reason: searched the forum and maybe found an answer...

  4. #4
    Field Supervisor 500+ Posts
    Remote panel server settings tab is missing

    tulintron's Avatar
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    Re: Remote panel server settings tab is missing

    Quote Originally Posted by lowrider2025 View Post
    Where can I find the information you need ?
    I can see the Box option is missing so maybe HDD is disabled. How can I check and re-enable it ?

    Is this the same procedure for c3351 ?
    Turn on the machine's sub and main power
    switches.
    2. Press the “Utility/Counter” key.
    3. On the [Utility/Counter] screen, touch
    “Details” and press the keys in the following
    order [Stop]+[0]+[0]+[Stop]+[0]+[1] to enter
    [Service Mode].
    4. Touch “System 2”.
    5. Touch “Option”.
    6. Select “Installed” of HDD and touch “OK”.
    7. Turn OFF the Sub and Main power switches.
    System 2 >> HDD

  5. #5
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    Re: Remote panel server settings tab is missing

    And I assume hdd can only be enable from the physical control panel ? Machine is not located at my site...

    Found in service manual: HDD installation setting - default setting: [Installed]
    So why would it be disabled...sigh

  6. #6
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    Re: Remote panel server settings tab is missing

    Quote Originally Posted by Bix View Post
    HDD Enabled? Firmware version?
    MFP Card Version A92E0Y0-F000-GC3-R9-970

  7. #7
    Service Manager 1,000+ Posts Bix's Avatar
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    Re: Remote panel server settings tab is missing

    Unfortunately you cannot activate this option remotely since you do not see the remote panel and server settings

  8. #8
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    Re: Remote panel server settings tab is missing

    Normally only SSL ON and CE password enforced are needed to see the Remote Panel settings. Not sure how a missing HDD might affect this, but let us know if this is why the feature went away. E

  9. #9
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Remote panel server settings tab is missing

    After Clear all data you should enable HDD in SM. Get someone on the machine to enable it and you may be good to go.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  10. #10
    Certified Konica Expert 2,500+ Posts
    Remote panel server settings tab is missing

    Synthohol's Avatar
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    Re: Remote panel server settings tab is missing

    Quote Originally Posted by lowrider2025 View Post
    So why would it be disabled...sigh
    because...
    Quote Originally Posted by lowrider2025
    We did a initialization process
    that'll do it

    also your "special" firmware is like 2 years old and not even base FW
    please upgrade to A92E0Y0-F000-G00-X4 (latest regular FW)

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