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  1. #11
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    Konica C368 Serial Number Error

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    Re: Konica C368 Serial Number Error

    ok now i know 100%
    you cannot activate it through the Fiery.
    you MUST first connect the emperon controller to the network, activate the license, THEN reconnect the Fiery and just leave the copier on DHCP anyway so it gets its fake 172.17.249.2 address but the copier is accessible from the next IP up from the fiery.

    thats the answer, im sure of it.

  2. #12
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    Re: Konica C368 Serial Number Error

    Quote Originally Posted by emujo2 View Post
    404 - ?????????????????????? the s/n and you will get the activation code to use. This can be entered in web connection or service mode. E

    Not sure what happned there..HTTPS://LMS.konicaminolta.com/activate. E

  3. #13
    Trusted Tech 50+ Posts
    Konica C368 Serial Number Error


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    Re: Konica C368 Serial Number Error

    Quote Originally Posted by Synthohol View Post
    ok now i know 100%
    you cannot activate it through the Fiery.
    you MUST first connect the emperon controller to the network, activate the license, THEN reconnect the Fiery and just leave the copier on DHCP anyway so it gets its fake 172.17.249.2 address but the copier is accessible from the next IP up from the fiery.

    thats the answer, im sure of it.

    Thanks, I didn't have the Fiery on when I tried, no joy though.

    And going through the LMS/activate webpage doesn't work ( Serial invalid )


    No numbers on the frame either

    Is it possible to get a new one from KM, I'll be taking it up with the supplier, just curious if there were any other options.

  4. #14
    Trusted Tech 50+ Posts
    Konica C368 Serial Number Error


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    Re: Konica C368 Serial Number Error

    Quote Originally Posted by emujo2 View Post
    Not sure what happned there..HTTPS://LMS.konicaminolta.com/activate. E

    Thanks, I tried that link but no luck: Serial invalid

  5. #15
    Senior Tech 250+ Posts jotunn's Avatar
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    Re: Konica C368 Serial Number Error

    Valid serial numbers for
    - Konica Minolta Bizhub C368 are A7PU021000001 - A7PU021027801 and A7PU021200001 - A7PU021210900
    - Develop Ineo+368 are A7PU121000001 - A7PU121001990

    Check label colour, should be more graphite, than black; and matte, not glossy - similar to the others.

    Some machines you can buy 2nd hand, are sold without SN on the frame (sometimes fake, but matching the rest), with fake serial number and fake label on the back.
    These machines come from KM contracts, and had been resold to third parties for scrapping.
    However some scrappers break the agreement with Konica Minolta and re-market these machines with changed numbers, so that KM cannot easily identify the source.

    In such case, you can't install i-Option licence.

    Possible solution:
    - you can check if there is original SN stored in upper EEPROM on PRCB (EEPROM DIP8 93C86, SN stored in reverse order, between 0x59A-0x5A6)
    - the second place, you can take a look for SN is service chip under HV board (EEPROM 93C46, reverse order, between 0x70-0x7C)
    - set original SN back in service mode, then ask (beg rather) politely someone with service manager account in LMS to generate initialization code for your original SN
    * in your case, you can't use "alternative initialization code" that can be found on this forum, because it will not generate valid encryption keys for LMS

    In case you can't extract original serial number, it's rather hopeless. In theory you could use any valid SN from above, but it's illegal.

  6. #16
    Trusted Tech 50+ Posts
    Konica C368 Serial Number Error


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    Re: Konica C368 Serial Number Error

    Quote Originally Posted by jotunn View Post
    Valid serial numbers for
    - Konica Minolta Bizhub C368 are A7PU021000001 - A7PU021027801 and A7PU021200001 - A7PU021210900
    - Develop Ineo+368 are A7PU121000001 - A7PU121001990

    Check label colour, should be more graphite, than black; and matte, not glossy - similar to the others.

    Some machines you can buy 2nd hand, are sold without SN on the frame (sometimes fake, but matching the rest), with fake serial number and fake label on the back.
    These machines come from KM contracts, and had been resold to third parties for scrapping.
    However some scrappers break the agreement with Konica Minolta and re-market these machines with changed numbers, so that KM cannot easily identify the source.

    In such case, you can't install i-Option licence.

    Possible solution:
    - you can check if there is original SN stored in upper EEPROM on PRCB (EEPROM DIP8 93C86, SN stored in reverse order, between 0x59A-0x5A6)
    - the second place, you can take a look for SN is service chip under HV board (EEPROM 93C46, reverse order, between 0x70-0x7C)
    - set original SN back in service mode, then ask (beg rather) politely someone with service manager account in LMS to generate initialization code for your original SN
    * in your case, you can't use "alternative initialization code" that can be found on this forum, because it will not generate valid encryption keys for LMS

    In case you can't extract original serial number, it's rather hopeless. In theory you could use any valid SN from above, but it's illegal.

    Thank you very much for that information. I had a feeling that this where I was going to end up!

    I really appreciate you taking the time to post this, I am happy to have a better understanding, learning everyday.

    I have no intention of going the illegal route, so I'll see if I can extract the s/n.


    Do I need a specific programmer to dump the EEPROM, is the process in the Service Manual?

  7. #17
    Senior Tech 250+ Posts jotunn's Avatar
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    Re: Konica C368 Serial Number Error

    Quote Originally Posted by radd View Post
    Do I need a specific programmer to dump the EEPROM, is the process in the Service Manual?
    Yes, you need universal programmer to dump EEPROM's. With the first one you shouldn't have a problem, but the second one is little bit harder.
    Service chip EEPROM has SO8 package and is soldered to small PCB (about 1 inch by 1 inch), so you need to make interface cable, or desolder chip (but even desoldered cannot be connected directly to programmer).

    Probably the best idea is to ask for dumping them both in the nearest mobile phone service

    The process isn't described in the Service Manual.

  8. #18
    Trusted Tech 50+ Posts
    Konica C368 Serial Number Error


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    Re: Konica C368 Serial Number Error

    Quote Originally Posted by jotunn View Post
    Yes, you need universal programmer to dump EEPROM's. With the first one you shouldn't have a problem, but the second one is little bit harder.
    Service chip EEPROM has SO8 package and is soldered to small PCB (about 1 inch by 1 inch), so you need to make interface cable, or desolder chip (but even desoldered cannot be connected directly to programmer).

    Probably the best idea is to ask for dumping them both in the nearest mobile phone service

    The process isn't described in the Service Manual.


    Thanks again!

    I have an old programmer ( somewhere ) so I'll start there, hopefully I dont have do the other, but
    I'm sure I can rig something up

  9. #19
    Aging Tech 2,500+ Posts
    Konica C368 Serial Number Error

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    Re: Konica C368 Serial Number Error

    If you print the consumables list from the control panel the serial number should be in the top right of the page.

  10. #20
    Trusted Tech 50+ Posts
    Konica C368 Serial Number Error


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    Re: Konica C368 Serial Number Error

    Update:

    Managed to pull the original serial off the the EEPROM, ( BR93G86A ) So thats sorted
    Now just need to find a way to have it initialized in LMS is that correct?

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