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  1. #21
    Senior Tech 250+ Posts jotunn's Avatar
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    Re: Konica C368 Serial Number Error

    Yes, that's correct.

    I would suggest asking people from the US for help about licence initialization.

  2. #22
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    Konica C368 Serial Number Error


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    Re: Konica C368 Serial Number Error

    Quote Originally Posted by jotunn View Post
    Yes, that's correct.

    I would suggest asking people from the US for help about licence initialization.

    Thanks for that, hopefully I can find someone that side of the pond to help


    Do you know if it's possible to read the EEPROM on the C754e.

  3. #23
    Service Manager 2,500+ Posts
    Konica C368 Serial Number Error

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    Re: Konica C368 Serial Number Error

    if you have the correct serial number and the network settings reach the outside world then you should be able to activate it in web browser usage in admin mode

  4. #24
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    Konica C368 Serial Number Error


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    Re: Konica C368 Serial Number Error

    Quote Originally Posted by Synthohol View Post
    if you have the correct serial number and the network settings reach the outside world then you should be able to activate it in web browser usage in admin mode

    Thanks, I tried activating throught Admin / browser enable : validation failed

    Service mode: error MAE001

    LMS/activate: gives me a licence code, try to install it in service mode - invalid licence code.


    I take it's activated in LMS / original serial number but not recognized on the MFP and needs a new initalization code for my s/n generated in LMS.

    Is that correct?

  5. #25
    Senior Tech 250+ Posts jotunn's Avatar
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    Re: Konica C368 Serial Number Error

    Quote Originally Posted by radd View Post
    Do you know if it's possible to read the EEPROM on the C754e.
    The only place you can access is service chip hidden behind HV board - you need to craft some interface to access EEPROM.


    Quote Originally Posted by radd
    ...and needs a new initalization code for my s/n generated in LMS.
    You can try "repair" in the meantime - [Service Mode]->[Stop][9]->[License Management]->[Repair] but I think, that the only solution is initialization.

  6. #26
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    Konica C368 Serial Number Error


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    Re: Konica C368 Serial Number Error

    Quote Originally Posted by jotunn View Post
    The only place you can access is service chip hidden behind HV board - you need to craft some interface to access EEPROM.

    Thanks, i hope its 8 pin or I'll be looking for another interface cable!




    Quote Originally Posted by jotunn View Post
    You can try "repair" in the meantime - [Service Mode]->[Stop][9]->[License Management]->[Repair] but I think, that the only solution is initialization.

    I'll try that anyhow , thanks.

  7. #27
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    Re: Konica C368 Serial Number Error

    when a unit is decommissioned the sn is deleted from lms.
    if your sn is not dead, the main body and scanner sn are used to confirm init id on this model.
    these are input in service mode.

  8. #28
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    Konica C368 Serial Number Error


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    Re: Konica C368 Serial Number Error

    The Repair option does show in Service mode, so I guess not!

  9. #29
    Trusted Tech 50+ Posts
    Konica C368 Serial Number Error


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    Re: Konica C368 Serial Number Error

    Quote Originally Posted by Albonline View Post
    when a unit is decommissioned the sn is deleted from lms.
    if your sn is not dead, the main body and scanner sn are used to confirm init id on this model.
    these are input in service mode.


    I'll give that a try, thanks!

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