Konica C368 Serial Number Error

[jotunn]

Yes, that's correct.

I would suggest asking people from the US for help about licence initialization.

[radd]

Yes, that's correct.

I would suggest asking people from the US for help about licence initialization.

Thanks for that, hopefully I can find someone that side of the pond to help


Do you know if it's possible to read the EEPROM on the C754e.

[Synthohol]

if you have the correct serial number and the network settings reach the outside world then you should be able to activate it in web browser usage in admin mode

[radd]

if you have the correct serial number and the network settings reach the outside world then you should be able to activate it in web browser usage in admin mode

Thanks, I tried activating throught Admin / browser enable : validation failed

Service mode: error MAE001

LMS/activate: gives me a licence code, try to install it in service mode - invalid licence code.


I take it's activated in LMS / original serial number but not recognized on the MFP and needs a new initalization code for my s/n generated in LMS.

Is that correct?

[jotunn]

Do you know if it's possible to read the EEPROM on the C754e.

The only place you can access is service chip hidden behind HV board - you need to craft some interface to access EEPROM.

...and needs a new initalization code for my s/n generated in LMS.

You can try "repair" in the meantime - [Service Mode]->[Stop][9]->[License Management]->[Repair] but I think, that the only solution is initialization.

[radd]

The only place you can access is service chip hidden behind HV board - you need to craft some interface to access EEPROM.

Thanks, i hope its 8 pin or I'll be looking for another interface cable!

You can try "repair" in the meantime - [Service Mode]->[Stop][9]->[License Management]->[Repair] but I think, that the only solution is initialization.

I'll try that anyhow , thanks.

[Albonline]

when a unit is decommissioned the sn is deleted from lms.
if your sn is not dead, the main body and scanner sn are used to confirm init id on this model.
these are input in service mode.

[radd]

The Repair option does show in Service mode, so I guess not!

[radd]

when a unit is decommissioned the sn is deleted from lms.
if your sn is not dead, the main body and scanner sn are used to confirm init id on this model.
these are input in service mode.

I'll give that a try, thanks!