Page 1 of 3 123 LastLast
Results 1 to 10 of 29
  1. #1
    Trusted Tech 50+ Posts
    Konica C368 Serial Number Error


    Join Date
    Jun 2020
    Location
    London
    Posts
    60
    Rep Power
    2

    Konica C368 Serial Number Error

    I have a refurbished C368, (imported) I think the serial number has been changed.

    I am trying to activate the i-Option LK-101, when I input the serial in the LMS server it says invalid.

    The labels on the back of the machine look legit, but the Serial number field is blank, no sticker under the scanner glass either.

    The Serial listed in Service mode is the only one I can find.

    I don't know if any boards have been changed on it.


    Is it hard coded in the board, or is it possible to get working one from KM, or am I screwed for the i-Option.


    Any help appreciated!

  2. #2
    Field Supervisor 500+ Posts
    Join Date
    Mar 2017
    Posts
    649
    Rep Power
    26

    Re: Konica C368 Serial Number Error

    C368 came standard with the I-Option..get the machine on the network and able to get ot the outside world, then just enable the I-Option in the network settings. Normally it will contact the LMS server and self activate. There is a 2nd methode if this fails, but it's outside of the normal LMS services..That's why you are getting an error. E

  3. #3
    Service Manager 2,500+ Posts
    Konica C368 Serial Number Error

    Synthohol's Avatar
    Join Date
    Mar 2016
    Location
    north jersey
    Posts
    2,721
    Rep Power
    65

    Re: Konica C368 Serial Number Error

    the real serial is on the frame inside the RS door and at least one other place. behind tray 1 on the front of the frame i believe.
    if those labels were removed you have a booty machine and i would return it at their cost for selling you a compromised device.

  4. #4
    Trusted Tech 50+ Posts
    Konica C368 Serial Number Error


    Join Date
    Jun 2020
    Location
    London
    Posts
    60
    Rep Power
    2

    Re: Konica C368 Serial Number Error

    Quote Originally Posted by emujo2 View Post
    C368 came standard with the I-Option..get the machine on the network and able to get ot the outside world, then just enable the I-Option in the network settings. Normally it will contact the LMS server and self activate. There is a 2nd methode if this fails, but it's outside of the normal LMS services..That's why you are getting an error. E

    Thanks, I thought that it came included, but when I try to activate ( from the MFP ) I get this:



    Validation process failed. Please enter the License code and validate the function.


    Is that a connection error, do i need to enable a proxy to reach it?

  5. #5
    Trusted Tech 50+ Posts
    Konica C368 Serial Number Error


    Join Date
    Jun 2020
    Location
    London
    Posts
    60
    Rep Power
    2

    Re: Konica C368 Serial Number Error

    Quote Originally Posted by Synthohol View Post
    the real serial is on the frame inside the RS door and at least one other place. behind tray 1 on the front of the frame i believe.
    if those labels were removed you have a booty machine and i would return it at their cost for selling you a compromised device.

    Thanks I'll check that in the morning!!!

  6. #6
    Field Supervisor 500+ Posts
    Join Date
    Mar 2017
    Posts
    649
    Rep Power
    26

    Re: Konica C368 Serial Number Error

    404 - ?????????????????????? the s/n and you will get the activation code to use. This can be entered in web connection or service mode. E

  7. #7
    Trusted Tech 50+ Posts
    Konica C368 Serial Number Error


    Join Date
    Jun 2020
    Location
    London
    Posts
    60
    Rep Power
    2

    Re: Konica C368 Serial Number Error

    Quote Originally Posted by emujo2 View Post
    404 - ?????????????????????? the s/n and you will get the activation code to use. This can be entered in web connection or service mode. E

    Thanks,

    I must have the formatting wrong, it connects but just says waiting then blank screen.

  8. #8
    Service Manager 2,500+ Posts
    Konica C368 Serial Number Error

    Synthohol's Avatar
    Join Date
    Mar 2016
    Location
    north jersey
    Posts
    2,721
    Rep Power
    65

    Re: Konica C368 Serial Number Error

    so are you just trying to activate the web browser?
    ive got it to work by enabling DHCP and then go into admin mode and activate it.
    if DNS is incorrect it wont work either.
    you can try 8.8.8.8 as a secondary DNS and see if that helps and the gateway IP has to be good.
    also some networks appliances can stop traffic on port 80.

    do you (they) really NEED the web browser? i mean if it has a fiery then its reqd but for day to day use will it even be used?

  9. #9
    Trusted Tech 50+ Posts
    Konica C368 Serial Number Error


    Join Date
    Jun 2020
    Location
    London
    Posts
    60
    Rep Power
    2

    Re: Konica C368 Serial Number Error

    Quote Originally Posted by Synthohol View Post
    so are you just trying to activate the web browser?


    Yes, that's correct.

  10. #10
    Trusted Tech 50+ Posts
    Konica C368 Serial Number Error


    Join Date
    Jun 2020
    Location
    London
    Posts
    60
    Rep Power
    2

    Re: Konica C368 Serial Number Error

    Quote Originally Posted by Synthohol View Post
    so are you just trying to activate the web browser?
    ive got it to work by enabling DHCP and then go into admin mode and activate it.
    if DNS is incorrect it wont work either.
    you can try 8.8.8.8 as a secondary DNS and see if that helps and the gateway IP has to be good.
    also some networks appliances can stop traffic on port 80.

    do you (they) really NEED the web browser? i mean if it has a fiery then its reqd but for day to day use will it even be used?

    Thanks, yep need it for fiery and Papercut.

    I'll try that, gateway is good , I'll add the 8.8.8.8 DNS see if that helps !

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here