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Dislikes: yesterday I installed the new bizhub 360i (black and white only). Today the customer who called "Drum detection error" came out on the display. Being just black and white, I can't try other drums. Any suggestions? It only has 200 on the counter.
yesterday I installed the new bizhub 360i (black and white only). Today the customer who called "Drum detection error" came out on the display. Being just black and white, I can't try other drums. Any suggestions? It only has 200 on the counter.
It happened to me once on C250i. Exchanged M and Y drums and message went away for now. Same scenario almost brand new machine.
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thanks, I would like to do it, but as I said, this is not a color printer. This is a black and white printer (without the C in front)Originally Posted by tsbservice
Interestingly, I didn't know about the new black and white printers. However I believe that condensate may have arisen. Leave it out for a couple of minutes (remember to protect the surface) and then reinsert it.
Interesting man.
Maybe you forget to remove any protection? A little piece of plastic tape somewhere?
Also check deep in the drum location inside if there is something dirty.
Can you please attach a sample? TY
Check/clean/set contacts concerning drum chip and HV contacts, too.
BR
I'll never ask if I didn't check user manual, service manual, parts list, BSI/TNI/TAD... web, existing threads.
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