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  1. #1
    Technician
    Bizhub C353 "Install the imaging unit and close all doors" error


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    Bizhub C353 "Install the imaging unit and close all doors" error

    Please help my beloved machine!!!! About 2 weeks ago I replaced the transfer roller in my c353 along with the K imaging unit. After doing that I received an error about the imaging unit not being installed a c2559 I believe. I tried installing the old imaging unit and it gave me the same error. I git busy with work and let it sit for a few weeks and not when I power the unit up it is telling me to "Install the imaging unit and close all doors" and it is telling me to install all 4 units and also I am getting a second message of "Set the toner cartridge and close all doors" and it is also indicating all toners. They are all pretty new. What can be wrong with my machine?????? I need it for work now and I am at a loss. I am sorry if this has been asked before. I looked on google and also this site and came up with nothing.

    Thanks for your time!!

    Andy

  2. #2
    Service Manager 1,000+ Posts
    Bizhub C353 "Install the imaging unit and close all doors" error


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    Re: Bizhub C353 "Install the imaging unit and close all doors" error

    Think there was a bulletin about installing all image units. I'll see if I can dig it up. But what is concerning is all the other messages you are getting at same time?

    Did you have any lightning storms?

    You could try initilizing machine in service mode. Keep in mind this will wipe out all your settings.

  3. #3
    Service Manager 2,500+ Posts
    Bizhub C353 "Install the imaging unit and close all doors" error

    Synthohol's Avatar
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    Re: Bizhub C353 "Install the imaging unit and close all doors" error

    this is info i found based on your symptoms but not all that at once.
    thats crazy!
    maybe one of these will point you in the right direction?

    good luck.


    Related Products:bizhub C203,bizhub C253,bizhub C353

    Related Options:
    Error
    C2559

    Root Cause
    C2559 (C-2559) at power up.

    Workaround/Fix
    CAUSE: The High Voltage Unit has failed.

    SOLUTION: Replace the HV unit (p/n A02E M402 01).



    Problem
    "Set the toner cartridge and close all doors" message that will not clear.

    Solution
    CAUSE: A poor connection at CN25 on the PRCB or CN41 in the harness to CN25.

    SOLUTION: Remove all power from the machine and reseat both connectors.



    After updating firmware, machine indicates the replacement of image units is required.
    Solution
    CAUSE: The DIP switch settings are not staying FIXED.


    SOLUTION: When setting DIPSWs, for DIPSW 51, first set the HEX F0 result and FIX. This will set the correct bits as indicated for the model. Then set DIPSW 55 to the 00001100 as indicated, by setting the HEX 0C result and Fix. The switches will remain set and the display will return to normal.

  4. #4
    Technician
    Bizhub C353 "Install the imaging unit and close all doors" error


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    Re: Bizhub C353 "Install the imaging unit and close all doors" error

    Thanks for the reply!! I will try these suggestions out tomorrow

  5. #5
    Technician
    Bizhub C353 "Install the imaging unit and close all doors" error


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    Re: Bizhub C353 "Install the imaging unit and close all doors" error

    Well tomorrow FINALLY came today and I replaced the high voltage board with a new to me one I purchased off of ebay and it is giving me the same issues. I checked the connection on cn25 and that was fine. Where can I go from here??? What are the chances that both boards give me the same error?????

    Thanks for the help!!!!

    Andy

  6. #6
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: Bizhub C353 "Install the imaging unit and close all doors" error

    Initialize the machine. Worked for me before.
    But before that do an error reset.
    Whatever

  7. #7
    Technician
    Bizhub C353 "Install the imaging unit and close all doors" error


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    Re: Bizhub C353 "Install the imaging unit and close all doors" error

    no sure what that is but I just did a trouble reset and get the same issues

  8. #8
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: Bizhub C353 "Install the imaging unit and close all doors" error

    Remove all the units and toners and try an all data clear.
    Had this some years back with IU and toners and that was the only way i got it running again.



    It could be a connection....

    There is an option under initialize to clear system error.
    I don't mean to clear trouble like with a fuser code.
    Remove all the units and toner when you do this.
    Whatever

  9. #9
    Technician
    Bizhub C353 "Install the imaging unit and close all doors" error


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    Re: Bizhub C353 "Install the imaging unit and close all doors" error

    Thanks for the suggestion but that did not work I really miss and need my printer I might have to go to my backup machine but that one is not color and I like this one better.

    Any other suggestions? It doesn't even have 300,000 copies on it yet

  10. #10
    Service Manager 2,500+ Posts
    Bizhub C353 "Install the imaging unit and close all doors" error

    Synthohol's Avatar
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    Re: Bizhub C353 "Install the imaging unit and close all doors" error

    did you do the 2nd part of my post? bit switches?

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