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  1. #1
    Trusted Tech 50+ Posts
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    C224 2nd Paper Cassette won't work

    Hi everyone

    I got a very frustrating and big problem on a C224.

    2nd cassette won't work. I changed bushes, rollers, clutches, clean all the part with isoprop,
    put grease on gears, but no luck.

    WhatsApp Image 2020-07-11 at 12.28.45.jpg

    Machine show me the paper block on grid 2-9 (on machine guide image on display)

    Anyone had this problem?

    Attached pic

    TY

  2. #2
    Service Manager 2,500+ Posts
    C224 2nd Paper Cassette won't work

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    Re: C224 2nd Paper Cassette won't work

    have you removed tray 1 and watched tray 2 try to feed paper?
    see if the rollers turn or the shaft or the tray lifting high enough etc..
    please report visual clues.

  3. #3
    Senior Tech 250+ Posts Max's Avatar
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    Re: C224 2nd Paper Cassette won't work

    Sponge pad on the picture is coming off. Edges appear to be blocking the exit. Try removing it and don't forget the sticky backing too.

  4. #4
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: C224 2nd Paper Cassette won't work

    Make sure the right spring is installed on the separation roller.
    There i a spare spring to enable thin paper to feed clipped somewhere on the unit.
    Whatever

  5. #5
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    Re: C224 2nd Paper Cassette won't work

    UPDATE

    I FOUND THE PROBLEM BUT NOT YET THE FIX

    Hi everyone,

    I made it (half way), so...

    I found like I said before the problem... gears slides too much but if i pressure the gears and turn the paper pickup section, the mechanism works perfectly...

    So, how I can fix this? Why gears only with pression works...??

    I also checked single gears but I saw no damage or broken teeth..

    TY
    Attached Images Attached Images

  6. #6
    Service Manager 1,000+ Posts
    C224 2nd Paper Cassette won't work


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    Re: C224 2nd Paper Cassette won't work

    Quote Originally Posted by fatduke View Post
    UPDATE

    I FOUND THE PROBLEM BUT NOT YET THE FIX

    Hi everyone,

    I made it (half way), so...

    I found like I said before the problem... gears slides too much but if i pressure the gears and turn the paper pickup section, the mechanism works perfectly...

    So, how I can fix this? Why gears only with pression works...??

    I also checked single gears but I saw no damage or broken teeth..

    TY
    Is the "bottom" plastic piece that the door hook latches onto broken? Move with hand because it can look good but can still be broken. When it is broke the bottom part of door isn't held closed enough and only tray 2 will jam.

  7. #7
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    Re: C224 2nd Paper Cassette won't work

    try stretch the spring in doors. under white plastic rollers between 1st and 2nd tray

  8. #8
    Field Service Technician 250+ Posts femaster's Avatar
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    Re: C224 2nd Paper Cassette won't work

    Quote Originally Posted by fatduke View Post
    UPDATE

    I FOUND THE PROBLEM BUT NOT YET THE FIX

    Hi everyone,

    I made it (half way), so...

    I found like I said before the problem... gears slides too much but if i pressure the gears and turn the paper pickup section, the mechanism works perfectly...

    So, how I can fix this? Why gears only with pression works...??

    I also checked single gears but I saw no damage or broken teeth..

    TY
    Is that clutch in your pictures mounted properly? The white tab that sticks out (on the left side in your pictures) is severely bent. That should be sticking straight out from the body of the clutch, but for some reason yours it bent towards the drive gear side. This is leading me to believe that maybe that tab it not properly positioned to be held in place by the framework of the feed unit.
    Ricoh Service Tech for 7 year, now a Konica Minolta Service Tech for the last 6 years.
    My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

  9. #9
    Trusted Tech 50+ Posts
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    Re: C224 2nd Paper Cassette won't work

    Quote Originally Posted by copyman View Post
    Is the "bottom" plastic piece that the door hook latches onto broken? Move with hand because it can look good but can still be broken. When it is broke the bottom part of door isn't held closed enough and only tray 2 will jam.
    The bottom piece is bend for the try. If i pull out, gears work.

  10. #10
    Field Service Technician 250+ Posts femaster's Avatar
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    Re: C224 2nd Paper Cassette won't work

    Quote Originally Posted by fatduke View Post
    The bottom piece is bend for the try. If i pull out, gears work.
    Do you have another unit you can compare it to? Perhaps you are missing an E-clip somewhere and that is why it's so sloppy?
    Ricoh Service Tech for 7 year, now a Konica Minolta Service Tech for the last 6 years.
    My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

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