BH-C-360, MAC-OS faulty K empty indication

[progoffice]

Although it has its quirks, I like Kyocera's approach to this. When configured correctly on their A3 machines, the customer can't replace the toner until it runs out. The downside is that customers think the toner goes where the waste toner bottle resides. When they do this, it flips a switch on the bottle so that it can't be used as a new toner when the machine actually runs out. This switch can be flipped back and installed as a new bottle, however. The other benefit is the empty black toner can be used as a new waste bottle. It's a pretty cool idea and works well if you properly train the end users. I always confirm with the customer that the bottle is 100% new before telling them how to reset the switch - don't want to contaminate the machine with waste toner!

[allan]

You can try and disable SNMP on the machine side. Think that is the service that communicates the machine status for MAC as well.
Under network settings you will find the SNMP settings. You can try and use different versions v1 v2...

If there is an option for SNMP under the printer port configuration disable that too.

Or find firmware that fixed this if any...

[allan]

I use a similar analogy with customers, if your car is low on petrol, would you shake it side to side to get more petrol out of it......

And boy they know it will get the machine to give a couple of more prints.
It does allows some of these machines to run off of the toner in the sub hopper and past that all the way to C2557.