so... Sharp Dealer with an account with 63 units...one being a C364 KM. We were asked to take it under service 5 years ago. Well, we are near else end and of course this happens now. Any ideas ? HDD Firmware update ? Would need firmware procedure or HDD reformat info if one of these is the issue. One of those stressful times we all endure ..gotta love it !
3.17.5 CE301,CE302,CE303,CE304,CE305
(1) Contents
(2) Procedure
Trouble type Referring incorrect memory Incorrect command Finished due to error inside Qt library Finished due to error outside Qt library Program forced to stop Trouble code CE301 CE302 CE303 CE304 CE305 Rank C Detection timing Error occurred with the process inside the MFP controller Trouble isolation - Relevant electrical parts MFP board (MFPB)
Step Action Control signal Location of electrical components 1 Check the connectors on MFPB for proper connection
and correct as necessary.- - 2 Replace MFPB
re-seat everything, ram, ssd, all connectors if still no joy MFPB
not worth it, the board cost more than a newer used e series off lease!
Did you try a trouble reset? If not may have to format the hdd. Not a big deal. Go into service mode. You will need to load animation f/w. Also should load latest reg f/w.Originally Posted by wpcadet
It's all in service manual. I know some here are saying they will send manuals & f/w to contributers of this site. Make a small donations and someone will send you what you need. I stopped promoting donations to this site since it doesn't offer any moderation.
It could certainly be a firmware update. The CE301 is a fairly generic error code. It can be caused by all sorts of things, but the first step in the list of corrections is to update the firmware. The earlier firmware for both the the straight (C364) and the e-models (C364e) had issues with the E301 error which were corrected. What is the firmware version at currently?
Model: bizhub C364
Code: CE301
Install the following special firmware firmware.
- bizhub C224/C284/C364 - special firmware version A1610Y0-F000-GCH-72
A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 3 years.
My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...
Like femaster said. The first thing I would do with this code is to update FW. They(Konica) claim in almost every new firmware made some kind of instance of C-E301 fixed.
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the amount of solutions ive heard over the years for this, its like KM dont even know the fix. I was told, disable CSRC and MarketPlace/Web browser, to update firmware, to replace MFP Board
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