C368

[drowranger]

Please check if the copier is setup to auto tray selection as well. We usually disable bypass from auto tray selection.
Utility>System setting>Auto Tray Selection Settings] Select all trays→[OK]→[OK]

i'd also check the tray switching setting while you are there
Utility>System setting>Paper tray settings>Autotray switching on
Utility>System setting>Paper tray settings>No matching paper > switch tray

Lastly ill check if the A4/A3>letter/large switching is enabled at utility>Printer settings>Basic/general settings>[A4/A3<-->LTR/LGRAutoSwitchSetting]→[ON]

We always have issues like this due to at least 1 PC at client site setup on different region or they print a email originated from a different region

Hope this helps ...

[femaster]

Agree. Sounds like they messed with paper type in all trays even that seems unthinkable.

Believe me, it's possible, especially in some of the schools we service. It amazes me that some of these people are the ones teaching our children...

[femaster]

Lastly ill check if the A4/A3>letter/large switching is enabled at utility>Printer settings>Basic/general settings>[A4/A3<-->LTR/LGRAutoSwitchSetting]→[ON]

We always have issues like this due to at least 1 PC at client site setup on different region or they print a email originated from a different region

My office doesn't turn this one on by default, despite me telling them NUMEROUS times to do it during setup. Every time I visit a machine I make sure that I turn it on. It's amazing how many PDF files claim to A4/A3 when they should actually be Letter/Legal. An easily resolved headache that I had stumbled on by accident a few years back.

[blackcat4866]

Agree. Sounds like they messed with paper type in all trays even that seems unthinkable.

One of my press operators would insist that she NEVER set that tray to 8 0/16" x 12 7/16", yet she was the ONLY operator, only one in the building if you don't count the bus mechanic. And it makes some very strange looking booklets when the paper size is set that way. =^..^=

[Synthohol]

i showed 15 schools how to choose colored paper because 2 colors of paper would false jam.
so they set all the trays to color even if there is white.
good luck printing for the 10th time.

[blackcat4866]

i showed 15 schools how to choose colored paper because 2 colors of paper would false jam.
so they set all the trays to color even if there is white.
good luck printing for the 10th time.

On the PRO 950s I would get blue paper in the drum cleaning unit. ONLY blue. never white or red or pink or green ...

[Synthohol]

lol, story of my life for an account 63 miles one way 4 school seasons ago.
felt your pain!!
and sorry