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Likes: Hi everybody ,
I have problem in Konica C368 it give incorrect paper size whatever I set the paper in any trays even bypass ,also I changed paper sizes from letter to 11x17 with all trays but the same message , do you have any suggestion.
Thanks.
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Hi everybody ,
I have problem in Konica C368 it give incorrect paper size whatever I set the paper in any trays even bypass ,also I changed paper sizes from letter to 11x17 with all trays but the same message , do you have any suggestion.
Thanks.
Learned a lot will become an expert
What size does it think it is?
If European sizes maybe the marketing area is incorrect.
More info please.
Are the trays set to auto size or did someone lock in a size manually?
Us size,
All trays Auto, machine detect the size normal but as I said this message happened with all trays.
Learned a lot will become an expert
Initialize all in System 1 SM.
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I don't reply to private messages from end users.
Maybe it would be best if you included a photo of the message on the screen. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Originally Posted by hemai2005
OK, You are contradicting yourself here.
- In your first post you state: "[the copier] give[s] incorrect paper size whenever [you] [put] paper in any trays..."
- Your second post states: "machine detect[s] the size normal..."
So which is it, does it show the correct paper size or the wrong paper size when you load the trays? When does this message appear? What is the EXACT wording of the message? Take a picture of the message and post it along with your reply. That would probably be your best option here.
The only message that I can think of that is even similar to the one you are describing happens when you are trying to print or copy something that is on a paper size (or paper type if a print job) that is not loaded in any of the paper trays. Maybe your problem is not with the trays and it is with the print job or the size detection in the ADF? We definitely need more information if anybody is going to help you out.
A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 3 years.
My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...
here the attached.
same screen with tray one or two or three or four with any sizes
you got my point?
Thanks.
Learned a lot will become an expert
it says SIZE /TYPE what TYPE are defining if PLAIN and your program is set up for something different THAT could be the problem.
you failed to mention the TYPE in the original message.
Make sure at least one of the 8.5 X 11 paper trays is set to "Plain" paper. It would be odd that all paper trays are set to something other than that, but it's possible to do so. That's the second part of the error message that's often overlooked.
Agree. Sounds like they messed with paper type in all trays even that seems unthinkable.
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I don't reply to private messages from end users.
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