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  1. #1
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    C3350 can print to tray 2 from PC


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    C3350 can print to tray 2 from PC

    I have a strange issue with a C3350 with extra PF-P13 tray installed.

    I can copy using that tray fine.

    I cant print to that tray.
    It detects in Printer Properties - Config tab and is in driver as a optional paper source.

    Only way I can use that tray is to select the bypass tray instead and leave that tray empty then when it prompts to load bypass tray I select tray 2 instead.

    I cant think of what the issue is but I feel confident the setting issue is at the C3350 not on driver.



  2. #2
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: C3350 can print to tray 2 from PC

    Did you try another driver, ie PS, PCL, XPS, Universal?

    OK, apparently there're 2 PF-P13 options. See attached for more info.
    1.pdf
    Last edited by tsbservice; 1 Week Ago at 07:45 AM. Reason: add info
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  3. #3
    Service Manager 1,000+ Posts Bix's Avatar
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    Re: C3350 can print to tray 2 from PC

    Hi, there is an option in the printer that may prevent you from printing from tray two.
    Access in Utilities - Utility Settings - System Setting - Paper Tray Setting - Tray Self-Select Setting.
    Make sure that tray 2 is also present. It also changes the order of priority, setting the bypass last.

  4. #4
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    C3350 can print to tray 2 from PC


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    Re: C3350 can print to tray 2 from PC

    Make sure the paper size is letter and the type is set to plain also. Amazing how many times we miss this. When you do the test in the copy mode, are you manually selecting tray two?

  5. #5
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    C3350 can print to tray 2 from PC


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    Re: C3350 can print to tray 2 from PC

    I will try the suggestions tomorrow, thanks

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  6. #6
    Service Manager 1,000+ Posts
    C3350 can print to tray 2 from PC


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    Re: C3350 can print to tray 2 from PC

    Quote Originally Posted by tsbservice View Post
    Did you try another driver, ie PS, PCL, XPS, Universal?

    OK, apparently there're 2 PF-P13 options. See attached for more info.
    1.pdf
    looks like that bulletin is for C3350 using the new style of paper tray. the tray they have is still the older style so i dont think that bulletin applies

    Quote Originally Posted by BHM View Post
    Make sure the paper size is letter and the type is set to plain also. Amazing how many times we miss this. When you do the test in the copy mode, are you manually selecting tray two?
    its already on A4 and plain. It works fine in copy mode printing from tray 2. also tried this installed direct on my laptop and had same problem

    Quote Originally Posted by Bix View Post
    Hi, there is an option in the printer that may prevent you from printing from tray two.
    Access in Utilities - Utility Settings - System Setting - Paper Tray Setting - Tray Self-Select Setting.
    Make sure that tray 2 is also present. It also changes the order of priority, setting the bypass last.
    i think i found the option your talking about under Utility - User Settings - System Settings - Paper Tray - Tray 2. It is set to On already.

  7. #7
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    C3350 can print to tray 2 from PC


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    Re: C3350 can print to tray 2 from PC

    What happens exactly when you try to print to tray 2? What size paper is in tray one?

  8. #8
    Service Manager 1,000+ Posts
    C3350 can print to tray 2 from PC


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    Re: C3350 can print to tray 2 from PC

    Quote Originally Posted by BHM View Post
    What happens exactly when you try to print to tray 2? What size paper is in tray one?
    Tray 1 is A4 Plain
    Tray 2 is A4 Plain (but really its pre printed letterhead)

    If I print to with Plain paper and specify tray 2 without any error message it just prints out of tray 1

    If i tell it to print to bypass tray that works
    If i tell it to print to a empty bypass tray it pops up a warning, at that screen it allows me to select tray 2. when i do that it feeds/print from tray 2 as desired

    I can also copy onto tray 2 without issue

    The driver and PageScope both confirm tray 2 is installed.

    I think we will just swap out the printer at this stage.

  9. #9
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    Re: C3350 can print to tray 2 from PC

    Hi,

    maybe wrong paper size in the Tray 2?

  10. #10
    Service Manager 1,000+ Posts
    C3350 can print to tray 2 from PC


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    Re: C3350 can print to tray 2 from PC

    nah its def registers A4 correctly

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