Bizhub C300i frozen and reset

[Bix]

Set softsw 159 to hex 08, it keeps the SSD from going to sleep and causing wake/freezing issues.

+1 If you can give us more details. Is there any bulletin that I missed? Data loss actually starts because Storage Board does not have the same information as CPUB, so the data is corrupted.
Thank you!

[drowranger]

Please check PSKM_BT2016323EN . this setting is on our runup since we had lot of issues on 450i and 300i devices before G00-B5. Please disable IPV6 and Weekly timer as well.

Firmware Bug.

During the machine is at the energy saving mode, some unnecessary data are accumulated inside of the machine. The accumulated unnecessary data give pressure on the buffer. As the result, the error code [C-F907] occurs.
Currently R&D is investigating the cause of why the unnecessary data are accumulated.

[Recovery Method]
Temporarily [C-F907] can be cleared by turning the main power OFF/ON.

[Workaround]
It is available to avoid [C-F907] by enabling Software SW No.159 - bit 3 (Hex 08).

[drowranger]

There was a new bulletin about this today - PSUS_XU2017641EN/KBA00058265
MFP firmware fails to install. The following is also observed.

• MFP freezes at 25% during bootup process.
• In most scenarios when the MFP stalls at 25% the indicator lights (Power, Data and Warning LED) will be illuminated

CAUSE: Failed DC Power Supply.
Note: No 5vdc on CN7 Pins 9&11on the DCPS.


SOLUTION: Replace DC Power Supply (p/n AA7RR70200).

[tsbservice]

It will be my concern to warn you if it will happen again with G00-B5. Maybe it could happen in a few days a week, a month or never. I hope the last case hahah. On my problem I think more of CPUB. Theoretically the Base Board does not elaborate but nothing is impossible so I will take it into account (maybe it blows up some communication between CPUB and STRB)

Done it(G00-B5) today on our machine. Will ask colleagues to break it down again in every imaginable way...they are capable test users