Hi, it happens to me in some new printer installations to have the sucker effect on the ADF. When you open it, it is as if there is some glue that holds it. So it takes a little bit of strength to open. But I can't find this "sticky" area. I happened on some 227 but also in the new iseries
If the model allows, position white platen cover to left so that lead edge overlaps the guide by 2 mm. Also placing tape on just the corners of the platen cover pulled to the frame so as to create a pull effect. (far rt. is best) Also try applying RAINEX water repellant (not glass cleaner) to the glass and the platen cover.
I was discussing this with tmaged fairly recently on a Kyocera. What he discovered was that the Velcro attachments in the center of the matt were damaged/unattached.
He tried the tape and the Rainex solutions, with limited success. In the end he just replaced the velcro pads in a horizontal line across the middle of the underside of the DF.
My suggestion was to put a downward warp into the matt so that the middle horizontally touches the glass first and releases last. I never heard whether that worked.
tmaged: Did I get that right? =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
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