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  1. #1
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    C360 horizontal magenta line on the edge

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    C360 horizontal magenta line on the edge

    Hi Guys

    I have issue with c360, there is horizontal magenta line on the bottom when printing color as in attachment, but when print b/w there is no line.

    check and try to swap the drum to other color but still same. Any idea what could causing this?


    WhatsApp Image 2020-08-14 at 11.47.35.jpg

  2. #2
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    Re: C360 horizontal magenta line on the edge

    Potentially magenta dev unit, more than likely transfer belt

  3. #3
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    Re: C360 horizontal magenta line on the edge

    Quote Originally Posted by madu132 View Post
    Hi Guys

    I have issue with c360, there is horizontal magenta line on the bottom when printing color as in attachment, but when print b/w there is no line.

    check and try to swap the drum to other color but still same. Any idea what could causing this?





    WhatsApp Image 2020-08-14 at 11.47.35.jpg


    print head, if image is printed in non image area. can't really tell from the scans

  4. #4
    Service Manager 2,500+ Posts
    C360 horizontal magenta line on the edge

    Synthohol's Avatar
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    Re: C360 horizontal magenta line on the edge

    from what i can see on the tiny tiny sample is the T\belt isnt cleaning on the edge.
    its either the belt or the gears that drive the belt cleaning unit.

  5. #5
    Junior Member Rugggero's Avatar
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    Re: C360 horizontal magenta line on the edge

    I would try to control the laser, first with the rod supplied, then disassembling it.

  6. #6
    Field Service Technician 250+ Posts femaster's Avatar
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    Re: C360 horizontal magenta line on the edge

    How does the magenta drum look? I've had something similar with a bad drum. Swap magenta drum with cyan and see if you get cyan on the bottom instead of magenta.

    EDIT: Never mind, somehow missed the part that stated the drum swap had already been tried.

    Next step would be verify the transfer belt and belt cleaning unit. Probably wouldn't hurt to make sure that there isn't a build-up of toner/developer on that end of the development unit for some reason also.
    Last edited by femaster; 08-15-2020 at 11:57 PM.
    Ricoh Service Tech for 7 year, now a Konica Minolta Service Tech for the last 6 years.
    My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

  7. #7
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: C360 horizontal magenta line on the edge

    Quote Originally Posted by madu132 View Post
    ...
    check and try to swap the drum to other color but still same. Any idea what could causing this?


    WhatsApp Image 2020-08-14 at 11.47.35.jpg
    Quote Originally Posted by femaster View Post
    How does the magenta drum look? I've had something similar with a bad drum. Swap magenta drum with cyan and see if you get cyan on the bottom instead of magenta.
    Looks to me like OP already swapped drums
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

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  8. #8
    Field Service Technician 250+ Posts femaster's Avatar
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    Re: C360 horizontal magenta line on the edge

    Quote Originally Posted by tsbservice View Post
    Looks to me like OP already swapped drums
    Thanks for that. Not sure how I missed that!
    Ricoh Service Tech for 7 year, now a Konica Minolta Service Tech for the last 6 years.
    My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

  9. #9
    Service Manager 5,000+ Posts
    C360 horizontal magenta line on the edge

    Phil B.'s Avatar
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    Re: C360 horizontal magenta line on the edge

    Quote Originally Posted by Rugggero View Post
    I would try to control the laser, first with the rod supplied, then disassembling it.
    control or CLEAN?

  10. #10
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    Question Re: C360 horizontal magenta line on the edge

    Hello,
    Look my early Post, i had an Cyan Line on the edge......
    Is this the same failure ?
    I cant see your exemble pictures, its to small.

    C284e grinding track itb and drums

    mfg

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