Results 1 to 10 of 10
  1. #1
    Technician pick's Avatar
    Join Date
    Oct 2015
    Location
    virginia
    Posts
    26
    Rep Power
    0

    KM c654e Scan Issue

    Hi,
    While scanning to email using the ADF, the attachments only show half of the page. This is only happening using a slightly thicker paper than plain paper and most of the time when scanning multiple pages at once. Scans from the glass work fine. Has anybody had this issue before or have any ideas on what the fix could possibly be? I'll attach an example below. Scan Issue.pdf

  2. #2
    Field Supervisor 500+ Posts
    KM c654e Scan Issue

    tulintron's Avatar
    Join Date
    Jul 2014
    Location
    Belo Horizonte, Minas Gerais
    Posts
    641
    Rep Power
    32

    Re: KM c654e Scan Issue

    It seems to be an error in reading the original format.


    Try to see which size appears on the screen and you can also choose the size of the original manually.


    Do these tests and tell us the result.
    Nothing like day after day

  3. #3
    Master Of The Obvious 10,000+ Posts
    KM c654e Scan Issue

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    22,468
    Rep Power
    463

    Re: KM c654e Scan Issue

    I haven't seen it on Konica Minolta, but this symptom is very common on Kyoceras & Toshibas.

    On Kyoceras the original width PWB has a contact "Comb" that drags across a circuit board to detect the original width. If that comb makes poor connection LTR originals will be detected as STMT-R. It might make a poor connection because of dust on the PWB, lack of conductive grease, or a handful of 6mm shims dropped in the original tray at the factory.

    That being said, most Konica Minoltas have a variable resistor that is calibrated in service mode for the tray width for the DF, each paper tray, and the bypass tray. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  4. #4
    SanDiegoCopierRepair.com 1,000+ Posts
    KM c654e Scan Issue

    blazebusiness's Avatar
    Join Date
    Apr 2010
    Location
    From NY--- live in San Diego , Ca.
    Posts
    1,248
    Rep Power
    51

    Re: KM c654e Scan Issue

    Quote Originally Posted by pick View Post
    Hi,
    While scanning to email using the ADF, the attachments only show half of the page. This is only happening using a slightly thicker paper than plain paper and most of the time when scanning multiple pages at once. Scans from the glass work fine. Has anybody had this issue before or have any ideas on what the fix could possibly be? I'll attach an example below. Scan Issue.pdf
    Sounds like it could possibly also be related to a feed issue.

    These document feeders have issues with very poor separation on the C654e/C754e if you are using older feed components.

    And even with new feed components it takes a bit of supertech finesse to get the pressure adjustment just right between the adf feed roller and the separation roller assembly.

    And once you get that adjustment exactly right---they feed great.
    Anything can be made to work if you fiddle with it long enough- San Diego Copier Repair.com

  5. #5
    RTFM!! 5,000+ Posts allan's Avatar
    Join Date
    Apr 2010
    Location
    Centurion
    Posts
    5,396
    Rep Power
    152

    Re: KM c654e Scan Issue

    Check what the difference is with and without mixed original mode on or off.
    Whatever

  6. #6
    SanDiegoCopierRepair.com 1,000+ Posts
    KM c654e Scan Issue

    blazebusiness's Avatar
    Join Date
    Apr 2010
    Location
    From NY--- live in San Diego , Ca.
    Posts
    1,248
    Rep Power
    51

    Re: KM c654e Scan Issue

    Quote Originally Posted by pick View Post
    Hi,
    While scanning to email using the ADF, the attachments only show half of the page. This is only happening using a slightly thicker paper than plain paper and most of the time when scanning multiple pages at once. Scans from the glass work fine. Has anybody had this issue before or have any ideas on what the fix could possibly be? I'll attach an example below. Scan Issue.pdf
    After looking at the example you posted..... you can probably disregard my advice on it being a feed issue. It almost appears to be enlarging the size of the item being scanned. Very curious indeed.
    Anything can be made to work if you fiddle with it long enough- San Diego Copier Repair.com

  7. #7
    Field Supervisor 500+ Posts Woxner's Avatar
    Join Date
    Jul 2011
    Location
    Felixstowe England
    Posts
    782
    Rep Power
    41

    Re: KM c654e Scan Issue

    run the adf chart for mag size and skew. i had one two days ago that only did this on email scans. copies were fine

  8. #8
    Service Manager 1,000+ Posts
    KM c654e Scan Issue


    Join Date
    Mar 2012
    Posts
    1,220
    Rep Power
    50

    Re: KM c654e Scan Issue

    Quote Originally Posted by pick View Post
    Hi,
    While scanning to email using the ADF, the attachments only show half of the page. This is only happening using a slightly thicker paper than plain paper and most of the time when scanning multiple pages at once. Scans from the glass work fine. Has anybody had this issue before or have any ideas on what the fix could possibly be? I'll attach an example below. Scan Issue.pdf
    Did you rotate the scan manually after scanning? If not, and if the paper is successfully exiting the ADF then you have some sort if I/O issue (or FW issue--maybe) run the calibrations in SM as suggested.

    If the leading edge is not the leading edge in your sample, I have several additional suggestions with size detection but I will await your response.

  9. #9
    Service Manager 1,000+ Posts
    KM c654e Scan Issue


    Join Date
    Mar 2012
    Posts
    1,220
    Rep Power
    50

    Re: KM c654e Scan Issue

    Quote Originally Posted by tulintron View Post
    It seems to be an error in reading the original format.


    Try to see which size appears on the screen and you can also choose the size of the original manually.


    Do these tests and tell us the result.
    This may seem crazy, but there is no way to determine the size it is detecting in scan mode (at least for the the c654s). Even when you go to scan size you get Auto or manual setup but no hint as to what it is detecting.

  10. #10
    Technician pick's Avatar
    Join Date
    Oct 2015
    Location
    virginia
    Posts
    26
    Rep Power
    0

    Re: KM c654e Scan Issue

    Thanks all for the responses,

    The issue was as simple as an issue with the customer's original. We tried a tray width adj. and it seemingly fixed nothing, but ended up concluding that she was able to scan her originals in portrait orientation. When the customer took her hand and pressed down on the image while in landscape orientation, the feeder recognized the correct size.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here