C250i does not boot...

[spock]

Not sure if it has been mentioned yet but these MFD's can have an issue where they will sit on these screens for a LONG time. Talking up to 20 minutes then never have the fault again... Not sure if it is doing a restore in the background or whatever... I series LOL

We usually wait it on then move on to the usual culprits, storage board etc

[axel]

can you give us the part number or some details to order this special tool?

[Manikandan T]

Yes there is
Tell me the model and I will send you the recovery file

hi bro can you please send me the recovery file for konica C250i

[copier tech]

can you give us the part number or some details to order this special tool?

This pdf contains the part numbers of the recovery tools.

We can supply any should you need one.

Recovery Tool For Boot up Issues.pdf

[copier tech]

Thank you.
The tool is universal for all i series copiers?

No, each model has a different tool

Recovery Tool For Boot up Issues.pdf

[Gift]

I'm currently have a case with a machine that does a boot loop - latest recovery tool didn't do the trick and the SSD seems bad according to the diagnostic. While my tech was on site I tried to format another 256gb nvme I found here in my workshop
with an USB adapter and did a test run on a C450i - unfortunately it doesn't come up with it at all but if I check the drive on the computer I can see there's many partitions on it.

What tool are you guys using to format the drive with an USB adapter?

I was also thinking about using a 3rd party nvme since KM ask a lot of €€ for a new storage board - anyone tried that?

[Albonline]

I'm currently have a case with a machine that does a boot loop - latest recovery tool didn't do the trick and the SSD seems bad according to the diagnostic. While my tech was on site I tried to format another 256gb nvme I found here in my workshop
with an USB adapter and did a test run on a C450i - unfortunately it doesn't come up with it at all but if I check the drive on the computer I can see there's many partitions on it.

What tool are you guys using to format the drive with an USB adapter?

I was also thinking about using a 3rd party nvme since KM ask a lot of €€ for a new storage board - anyone tried that?

testdiskwin is what I use. I haven't tried aftermarket drives, so cant give any info on that.

[mojorolla]

I ran into the 25% boot issue (c300i) last week, tried all the suggestions in the solutions, recovery tool, the whole nine yards, all failed. Called the KM hotline and they have a "back door" to get into non-responsive machines from the firmware update screen. The only thing that recovered my machine was wiping the HDD partition and then re-installing the PDF/A font data. They also cautioned me NOT to use the latest firmware (J9) for recovery, use G4 instead

Odd parts was the recovery tool checked the HDD and it came back OK every time but would always fail update of MFP Controller with NG

Not impressed with these "i series" thus far.

[keranali]

I ran into the 25% boot issue (c300i) last week, tried all the suggestions in the solutions, recovery tool, the whole nine yards, all failed. Called the KM hotline and they have a "back door" to get into non-responsive machines from the firmware update screen. The only thing that recovered my machine was wiping the HDD partition and then re-installing the PDF/A font data. They also cautioned me NOT to use the latest firmware (J9) for recovery, use G4 instead

Odd parts was the recovery tool checked the HDD and it came back OK every time but would always fail update of MFP Controller with NG

Not impressed with these "i series" thus far.

What was the back door code used to access the machine through the firmware screen I am having the same issue.

[Copier repairman]

My heart hurts.
We have resolved 7 cases at the request of the customer.
All of them were bad storageboards.
I know there are two storageboards.
old or new
Here are some things to watch out for.
I found out that if I do the latest firmware on my old storageboard, the storageboard is dead.
Older firmware for older storageboards.
The old storageboard has been discontinued and has been replaced with a new storageboard.
Please use the latest firmware for the new storageboard.
When doing the firmware, first set the language and type and then execute the boot firmware.
After the boot firmware is finished, turn off the power, run the firmware again, and then do the printer and other device firmware.
I wish you good results.