C250i does not boot...

[hobbele]

Hello,
what can I do if a C250i no longer starts up?
I don't have an error code and the service mode cannot be opened either.

It hangs on this screen - see attached photo
WhatsApp Image 2020-08-20 at 14.17.17.jpg

Many thanks for the support

[rrrohan]

Black dot, are you trying to do firmware in this picture

Sent from my Pixel 4 XL using Tapatalk

[hobbele]

Yes, I tried that too, but I couldn't get into the menu

[Synthohol]

reseat the ram and ssd card.

[tsbservice]

You know what was done before this problem, we don't. Would you mind to share some pre-history?

[emujo2]

Don't be too hard on him. Ive had this issue out right out of the box twice. We had to exchange them twice. (wasan't going to pay for a new main board before the 1st copy). E

[tsbservice]

Don't be too hard on him. Ive had this issue out right out of the box twice. We had to exchange them twice. (wasan't going to pay for a new main board before the 1st copy). E

I'm not hard on him. If it was like your two machines that would be classic DOA case and must be repaired/replaced by KonMin representatives for country/region.

[emujo2]

I agree..more info is needed..I'm just making an observation that these new small I series are causing issues like this out of the box..I've had to replace 1 main board after 2 weeks..Nothing was doen to the machine other than the user notified us they had this screen. E

[Gift]

Probably a corrupted m2 SSD...

ANother user gave me the hint to reformat the drive with an USB adapter and I bought one but "unfortunately" I have no new cases t test it lol

[emujo2]

Probably a corrupted m2 SSD...

ANother user gave me the hint to reformat the drive with an USB adapter and I bought one but "unfortunately" I have no new cases t test it lol

Can you give us some details on what you are speaking of here?