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  1. #1
    Trusted Tech 50+ Posts
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    C3350i and light blue stripes

    Hi everyone,

    just recall a 1 year life C3350i with light blue stripes when scans from ADF glass or ADF.

    HD formatted, new setup from the beginning, setup correct date and time but no luck.

    I hope is not CIS either MB.

    Light blue stripes again only in scanning.

    Maybe a firmware update (FW NEEDED) could help?

    Any suggests?

    TY

  2. #2
    RTFM!! 5,000+ Posts allan's Avatar
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    Re: C3350i and light blue stripes

    Scan sample please
    Whatever

  3. #3
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: C3350i and light blue stripes

    Quote Originally Posted by allan View Post
    Scan sample please
    Yeah...also clean the optics - CCD, mirrors, reseat board connection in scanner etc.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  4. #4
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    Re: C3350i and light blue stripes

    Quote Originally Posted by allan View Post
    Scan sample please
    Here you are, the copy sample with blue lines all over the paper sheet.

    TY
    Attached Images Attached Images

  5. #5
    Master Of The Obvious 10,000+ Posts
    C3350i and light blue stripes

    blackcat4866's Avatar
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    Re: C3350i and light blue stripes

    Yup, those are the "Lines Of Shame". Initializing a machine can create this situation.

    In most cases running through the electronic portion of the machine setup will recover. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. #6
    Service Manager 10,000+ Posts
    C3350i and light blue stripes

    Phil B.'s Avatar
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    Re: C3350i and light blue stripes

    Quote Originally Posted by fatduke View Post
    Here you are, the copy sample with blue lines all over the paper sheet.

    TY
    you really need to UPLOAD PDF's of any examples jpg's are shit to look at

  7. #7
    Service Manager 10,000+ Posts
    C3350i and light blue stripes

    Phil B.'s Avatar
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    Re: C3350i and light blue stripes

    Quote Originally Posted by blackcat4866 View Post
    Yup, those are the "Lines Of Shame". Initializing a machine can create this situation.

    In most cases running through the electronic portion of the machine setup will recover. =^..^=
    wonder who does his NEW machine setups.. this is a known problem when skipping steps in the setup process.

    Good catch BC.. his samples are too small for me to view.

    USERS really need to scan in PDF format and upload to CTN

  8. #8
    Service Manager 1,000+ Posts
    C3350i and light blue stripes


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    Re: C3350i and light blue stripes

    Quote Originally Posted by allan View Post
    Scan sample please
    Always on point, Steve!
    Talking Animals - Allan! Allan! Allan! - YouTube

  9. #9
    Service Manager 1,000+ Posts
    C3350i and light blue stripes


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    Re: C3350i and light blue stripes

    Quote Originally Posted by Phil B. View Post
    wonder who does his NEW machine setups.. this is a known problem when skipping steps in the setup process.

    Good catch BC.. his samples are too small for me to view.

    USERS really need to scan in PDF format and upload to CTN
    What do you mean by USERS?

  10. #10
    Trusted Tech 50+ Posts
    C3350i and light blue stripes

    Boltaction's Avatar
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    Re: C3350i and light blue stripes

    Quote Originally Posted by Phil B. View Post
    wonder who does his NEW machine setups.. this is a known problem when skipping steps in the setup process.

    Good catch BC.. his samples are too small for me to view.

    USERS really need to scan in PDF format and upload to CTN
    "just recall a 1 year life C3350i with light blue stripes when scans from ADF glass or ADF."

    I take that as the machine was installed a year ago and then the problem started which would mean it has nothing to do with incorrect setup.

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