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  1. #1
    SanDiegoCopierRepair.com 1,000+ Posts
    Konica 654e  prints about 15 pages then says error detected, deletes job

    blazebusiness's Avatar
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    Konica 654e prints about 15 pages then says error detected, deletes job

    About to go out to a customer that says he gets about 15 pages or less printed on his BH 654e , then error detected , job auto deletes. Sometimes accompanied supposedly by a grinding noise. No error code on display.
    Anything can be made to work if you fiddle with it long enough- San Diego Copier Repair.com

  2. #2
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: Konica 654e prints about 15 pages then says error detected, deletes job

    Wish I could but...hard to say anything without more information. Will need your assistance on site.
    Just check usual stuff, error history, etc.

    Good luck
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  3. #3
    KonicaMinolta Senior Tech 250+ Posts srvctec's Avatar
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    Re: Konica 654e prints about 15 pages then says error detected, deletes job

    I'd be willing to bet that it's the waste box and Service mode>System 2>Page 2>Internal Error Auto Cancel has both set to yes. Turn off B and you'll see the waste box code. Alternatively, look in the counters to see the codes but I'd still turn off B so the codes will show instead of the machine trying to fix itself without displaying codes.
    Started in the copier service business in the fall of 1988 and have worked at the same company since then, now the senior tech, since 2000.

  4. #4
    Master Of The Obvious 10,000+ Posts
    Konica 654e  prints about 15 pages then says error detected, deletes job

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    Re: Konica 654e prints about 15 pages then says error detected, deletes job

    Turn OFF the level 2 and level 3 function that automatically clears errors when "An internal error has occurred ...". Then you can see the error. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #5
    Trusted Tech 50+ Posts drowranger's Avatar
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    Re: Konica 654e prints about 15 pages then says error detected, deletes job

    Seen something similar on a c759 . please check if the rip print jobs on HDD is turned on at Utility >user settings > Printer settings .

  6. #6
    SanDiegoCopierRepair.com 1,000+ Posts
    Konica 654e  prints about 15 pages then says error detected, deletes job

    blazebusiness's Avatar
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    Re: Konica 654e prints about 15 pages then says error detected, deletes job

    Quote Originally Posted by srvctec View Post
    I'd be willing to bet that it's the waste box and Service mode>System 2>Page 2>Internal Error Auto Cancel has both set to yes. Turn off B and you'll see the waste box code. Alternatively, look in the counters to see the codes but I'd still turn off B so the codes will show instead of the machine trying to fix itself without displaying codes.
    Great guess predicting it was the waste box srvtec............... impressive. So what I found when we got there was a 2204 code(waste toner motor failure to turn) in error history. The waste box filled to the extreme but a clog curiously blocked the toner from filling that clear plastic window at the rear of the box--- so no replace waste box message was ever displayed.

    And of course you and blackcat were correct about the service mode settings auto cancelling the error. Thanks to all for the responses.
    Anything can be made to work if you fiddle with it long enough- San Diego Copier Repair.com

  7. #7
    Master Of The Obvious 10,000+ Posts
    Konica 654e  prints about 15 pages then says error detected, deletes job

    blackcat4866's Avatar
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    Re: Konica 654e prints about 15 pages then says error detected, deletes job

    Congratulations on your success. For the record, my guess would have been C2557. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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