Originally Posted by
MarioTech
I'm glad you are looking into KM's, I suggest you work on a business plan based on Phil's questions posted on the forum as I know their quota can be challenging depending on the structure of your business. I personally had a few bad experiences with KM's, and basically related with power problems at clients locations that messed up HDD and main board. Not to get into more details or scare you which is not my intention here, I experienced on those cases that for some reason a HDD failure took down the main boards which costed me a loaner at each location as I had to send the EEPROMs to be reprogrammed at KM office. On the other hand, most of the units I have in the field haven't called for service in months probably 7 months on the ones I don't have a contract on, those I call to check in and see if they need me out there for a cleaning. Like the guys added down on here, consumables last longer than what factory states on SM, these are work horses! Last unit I sold in January was a C759 and so far I only shipped a set of toners and with covid they don't need me there. The production units are just incredible, they have unique products like the Jet Varnish that actually stamps metallic paper on card stock, really great and unique products. Good luck with your plans!
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