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  1. #1
    Senior Member 100+ Posts
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    Consumable counter is incorrect

    Hi Gents,

    I have a few C759's that are reflecting incorrect life counters.

    We replaced imaging units and the counter did not reset to 100%.

    Is there a dipsw or something that I am missing here, has anybody had this issue before.

  2. #2
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Consumable counter is incorrect

    Quote Originally Posted by byronf View Post
    Hi Gents,

    I have a few C759's that are reflecting incorrect life counters.

    We replaced imaging units and the counter did not reset to 100%.

    Is there a dipsw or something that I am missing here, has anybody had this issue before.
    Sounds like a firmware anomaly. Try latest and greatest.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  3. #3
    Senior Member 100+ Posts
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    Re: Consumable counter is incorrect

    Hi I have updated FW G00-W5 still have no luck with the state of consumable counter.

    Eariler this year I had another machine do this but I over looked it as we were heading for lock down. Now this machine at another client has the same issue. There is no copy quality issue machine is running 100%. My thing is I just need to correct this as our clients think the unit was not replaced.

  4. #4
    Certified Konica Expert 2,500+ Posts
    Consumable counter is incorrect

    Synthohol's Avatar
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    Re: Consumable counter is incorrect

    if indeed new units were installed and the counter did not reset you can warranty the IUs 100%

  5. #5
    Service Manager 5,000+ Posts
    Consumable counter is incorrect

    copier tech's Avatar
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    Re: Consumable counter is incorrect

    Quote Originally Posted by byronf View Post
    Hi Gents,

    I have a few C759's that are reflecting incorrect life counters.

    We replaced imaging units and the counter did not reset to 100%.

    Is there a dipsw or something that I am missing here, has anybody had this issue before.
    Were these genuine Konica Minolta image units or compatible/rebranded types?

    You can hide that consumables counter tab using SW227 that way you client can't see the unit life maybe a work around for you.
    Let us eat, drink, and be merry, because tomorrow we may die!

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  6. #6
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Consumable counter is incorrect

    Quote Originally Posted by Synthohol View Post
    if indeed new units were installed and the counter did not reset you can warranty the IUs 100%
    We're struggling with KM support also... and not due to lack of knowledge and using compatible parts. KMBS have dealer support programs not known in elsewhere.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  7. #7
    Senior Member 100+ Posts
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    Re: Consumable counter is incorrect

    Quote Originally Posted by Synthohol View Post
    if indeed new units were installed and the counter did not reset you can warranty the IUs 100%
    These units are genuine and brand new. At first I assumed ENGINE DIPSW 3 (Disable New Release) was activated, I have confirmed that this is disabled.

    We now have another machine that did the same.

    Where can I get special dipsw list from for this model.

  8. #8
    Certified Konica Expert 2,500+ Posts
    Consumable counter is incorrect

    Synthohol's Avatar
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    Re: Consumable counter is incorrect

    its in the service manual no?

  9. #9
    Service Manager 10,000+ Posts
    Consumable counter is incorrect

    Phil B.'s Avatar
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    Re: Consumable counter is incorrect

    per forum rules ALL manual requests are to be made in this forum: https://www.copytechnet.com/forums/s...nual-requests/

  10. #10
    RTFM!! 5,000+ Posts allan's Avatar
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    Re: Consumable counter is incorrect

    To get closer to some kind of answer check the chip fuses.
    Blown or not?

    If they are blown they could have been faulty or blown before.
    If not the machine is not doing its job of detecting the new articles.
    Whatever

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