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  1. #1
    RTFM!! 2,500+ Posts allan's Avatar
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    Copy color options missing C554e

    Hi guys

    Only a void where the color or B/W copy selection should be.
    Looking into it i cant find a custom pattern installed...

    Any body here that can please send me the Panel Customization Tool and the MIFFiles ?
    Just want to install a the default pattern to see if the option will pop back up.

    Or am i missing something stupid here?
    Whatever

  2. #2
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: Copy color options missing C554e

    Howzit allan.
    PM sent, you have new toy
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  3. #3
    Technician
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    Re: Copy color options missing C554e

    Is your customer using authentication or any other accounting app such as Papercut? You may be restricted to only B&W copies if so.

  4. #4
    Senior Member 50+ Posts
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    Re: Copy color options missing C554e

    Quote Originally Posted by allan View Post
    Hi guys

    Only a void where the color or B/W copy selection should be.
    Looking into it i cant find a custom pattern installed...

    Any body here that can please send me the Panel Customization Tool and the MIFFiles ?
    Just want to install a the default pattern to see if the option will pop back up.

    Or am i missing something stupid here?
    Hi Allan,

    Dipsw 71 - 00

  5. #5
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: Copy color options missing C554e

    Ok cool thanks will try that.

    So i guess its an ex-lease government department machine.
    Whatever

  6. #6
    Field Supervisor 500+ Posts
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    Re: Copy color options missing C554e

    Quote Originally Posted by Tech09 View Post
    Is your customer using authentication or any other accounting app such as Papercut? You may be restricted to only B&W copies if so.

    FYI any form of authentication just restricts what you can do..The option for full color. 2 color ect will still be there.

  7. #7
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: Copy color options missing C554e

    Quote Originally Posted by byronf View Post
    Hi Allan,

    Dipsw 71 - 00
    So selling color machines on tender as b/w just because that model made it on the list of machines available!
    Remember working government department of education around Nelspruit the old East Transvaal that we had to set a bunch of settings to try and stop the machine form using any color toner. But it will still print patches and eventually finish the color toner and the continue as b/w only. There was a special mono driver we had to install.

    Some of the users are more clever than you think and found the back doors to the color options.
    So i guess the dipsw settings came after that to prevent that.

    Thanks a mil for the dipsw 71-00.
    First i did not set it and disappointed myself. Is you fail well try again and this time remembered to set it.

    3 Months later i got that machine to make a color copy!
    Yesterday the day before i went to Ballito a GURU tech tried and failed...

    Had fun sorting print shop issues today! Experience helps.

    Shot. Rep earned!
    Whatever

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