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  1. #11
    Service Manager 1,000+ Posts
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    Re: Bizhub C368 No Matching Paper Size

    11x17W is 11.2 X17.2 The trays will not support this size. If print dialog box is set to choose paper source by PDF size then it will force any jobs to go to bypass tray. I do not have the time to create a 11 x 17 W and test it. For copies you should be able to specify all copies go to a specific tray, but you may lose some of the image. E

  2. #12
    Master Of The Obvious 10,000+ Posts
    Bizhub C368 No Matching Paper Size

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    Re: Bizhub C368 No Matching Paper Size

    Quote Originally Posted by Synthohol View Post
    the print job properties are set for 11x17 wide not standard 11x17.
    looks like user error when sending the job.
    I had quite a hard time with this on bizhub PRO950s at a school district. The print driver drop down for size listed the 'W' wide paper sizes at the top of the list, and waaaayyy down at the bottom of the list, off the screen was US Letter and Ledger. The teachers usually selected the 8 1/2 x 11W size in the print driver, then when it wouldn't select Letter paper they would manually change the programmed size to the "W" size on the copier, so it didn't work for everybody else.

    Every single service call I had to discuss this with 2 or 3 users, and change the sizes back. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #13
    Certified Konica Expert 2,500+ Posts
    Bizhub C368 No Matching Paper Size

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    Re: Bizhub C368 No Matching Paper Size

    Quote Originally Posted by emujo2 View Post
    11x17W is 11.2 X17.2 The trays will not support this size. If print dialog box is set to choose paper source by PDF size then it will force any jobs to go to bypass tray. I do not have the time to create a 11 x 17 W and test it. For copies you should be able to specify all copies go to a specific tray, but you may lose some of the image. E
    In the app screen they should have fit to page checked not pdf size.
    We know a thing or two because we've seen a thing or two.

  4. #14
    Senior Tech 100+ Posts
    Bizhub C368 No Matching Paper Size


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    Re: Bizhub C368 No Matching Paper Size

    If "Marketing Area" isn't correct you have problems with paper size, too.

  5. #15
    Service Manager 1,000+ Posts Gift's Avatar
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    Re: Bizhub C368 No Matching Paper Size

    What kind of document and application triggers this? Seems the MFP just try to perform according to what the print job is asking for.

  6. #16
    Senior Tech 250+ Posts Zesti's Avatar
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    Re: Bizhub C368 No Matching Paper Size

    Quote Originally Posted by Synthohol View Post
    the print job properties are set for 11x17 wide not standard 11x17.
    looks like user error when sending the job.
    Valuable information............no body seems to notice...

  7. #17
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    Re: Bizhub C368 No Matching Paper Size

    Quote Originally Posted by Zesti View Post
    Valuable information............no body seems to notice...
    I think you are the only one that did not notice that the fact of 11x17W is the media size. There have been several answers addressing this. The poster is saying on some C368,s the machine just prints it on whatever is in the tray, and on the one in question it asks for paper to be loaded in the bypass tray, but thanks for your valued input.

  8. #18
    Certified Konica Expert 2,500+ Posts
    Bizhub C368 No Matching Paper Size

    Synthohol's Avatar
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    Re: Bizhub C368 No Matching Paper Size

    11x17 is the paper in the tray, the user is selecting 11x17W which is not in the machine.
    It's a pebcak issue.
    At least that's what I see.
    We know a thing or two because we've seen a thing or two.

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