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  1. #1
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    Bizhub C368 No Matching Paper Size

    I have this strange error with only some of a customer's C368 printers: while the other printers will allow users to manually select a paper tray to print from regardless of paper size, the one's they are having issue with are forcing them to load paper into the bypass tray and not showing the option of selecting any of the paper trays.
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  2. #2
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: Bizhub C368 No Matching Paper Size

    Check this setting:

    [User Settings]
    • [Printer Settings]
      • [Basic Settings]
        • [A4/A3 <- -> LTR/LGR Auto Switch]
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  3. #3
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    Re: Bizhub C368 No Matching Paper Size

    The setting for [A4/A3 <- -> LTR/LGR Auto Switch] is ON.

  4. #4
    SanDiegoCopierRepair.com 1,000+ Posts
    Bizhub C368 No Matching Paper Size

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    Re: Bizhub C368 No Matching Paper Size

    Quote Originally Posted by setfree40 View Post
    I have this strange error with only some of a customer's C368 printers: while the other printers will allow users to manually select a paper tray to print from regardless of paper size, the one's they are having issue with are forcing them to load paper into the bypass tray and not showing the option of selecting any of the paper trays.
    Make sure drawers are not set to special paper stock. If it is , set it to plain paper.

    Other possible causes- the document to be printed is formatted to something other than available paper tray sizes.

    There is not, as far as I know , a user setting to force it to choose to print on the closest available size. (would be nice to be proven wrong on this though-terrible that if the document format is off just a little it won't choose to auto print on a close size)
    Last edited by blazebusiness; 10-13-2020 at 05:48 PM.
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  5. #5
    Service Manager 1,000+ Posts
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    Re: Bizhub C368 No Matching Paper Size

    Quote Originally Posted by setfree40 View Post
    The setting for [A4/A3 <- -> LTR/LGR Auto Switch] is ON.
    What is original document size being printed or copied??? If copied, are the length & width sensors operating correctly in the document feeder?Bizhub C368 No Matching Paper Size

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  6. #6
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    Re: Bizhub C368 No Matching Paper Size

    All trays are set to plain paper, and usually the originals in the document are either 8.5 by 11W, 8.5 by 14W or 11 by 17W, or some other custom paper size, and I've already referred the users to check their page setup and printer properties options to make sure they select the right paper size without the "W". Even then, the problem I'm trying to address is when the "No Matching Paper Size" error shows up, its suppose to show the option of selecting any one of the paper trays regardless of paper size, but on some of the printers, it won't give that option and instead forces you to either delete the job or use the bypass tray.

  7. #7
    Service Manager 5,000+ Posts
    Bizhub C368 No Matching Paper Size

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    Re: Bizhub C368 No Matching Paper Size

    Quote Originally Posted by setfree40 View Post
    All trays are set to plain paper, and usually the originals in the document are either 8.5 by 11W, 8.5 by 14W or 11 by 17W, or some other custom paper size, and I've already referred the users to check their page setup and printer properties options to make sure they select the right paper size without the "W". Even then, the problem I'm trying to address is when the "No Matching Paper Size" error shows up, its suppose to show the option of selecting any one of the paper trays regardless of paper size, but on some of the printers, it won't give that option and instead forces you to either delete the job or use the bypass tray.

    If the all the paper trays are set to plain & the document you are printing is also set to plain check auto tray select is on for each tray.

    [Utility]
    [User Settings]
    [System Settings]
    [Paper Tray Settings]
    [Auto Tray Selection Settings]
    When you have selected [Auto] in [Paper], select target paper trays for auto tray selection. Also, specify the priority for the paper trays.

    Descriptions of Functions / Utility Keys
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  8. #8
    Senior Tech 100+ Posts progoffice's Avatar
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    Re: Bizhub C368 No Matching Paper Size

    Here's a setting we've used recently to help a job print when all other obvious solutions were tried. It might be worth a try.

    [Utility]
    • [Administrator Settings]
      • [System Settings]
        • [Bypass Tray Overwrite Settings for Print PC]
        • When printing data from a computer using the Bypass Tray, select whether to apply the paper size and paper type specified in the printer driver.
          Selecting [Driver Priority] puts the settings configured in the printer driver ahead of the paper size and paper type of the Bypass Tray that are specified on this machine.
          [Driver Priority] is specified by default.

  9. #9
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    Re: Bizhub C368 No Matching Paper Size

    Quote Originally Posted by progoffice View Post
    Here's a setting we've used recently to help a job print when all other obvious solutions were tried. It might be worth a try.

    [Utility]
    • [Administrator Settings]
      • [System Settings]
        • [Bypass Tray Overwrite Settings for Print PC]
        • When printing data from a computer using the Bypass Tray, select whether to apply the paper size and paper type specified in the printer driver.
          Selecting [Driver Priority] puts the settings configured in the printer driver ahead of the paper size and paper type of the Bypass Tray that are specified on this machine.
          [Driver Priority] is specified by default.
    I can't find this menu on my printer

  10. #10
    Service Manager 2,500+ Posts
    Bizhub C368 No Matching Paper Size

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    Re: Bizhub C368 No Matching Paper Size

    the print job properties are set for 11x17 wide not standard 11x17.
    looks like user error when sending the job.
    We know a thing or two because we've seen a thing or two.

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