Konica c454e problem

**Xehe** · 10-20-2020

Hi,

I have a problem with a C454e that i gave to a dog rescue here in Sweden. A guy at my company reseted the printer and it was fully working before we moved it to their place.
But it wont print now. I think it might be the FW? I know for sure it need the animated guide FW. But is there more for the printer?

When i try to copy or print it just say "print cancel" in joblist. When i go to service menu and do a testprint it prints. So im totaly lost.

I reseted the user/account authentication. And tried with making it public. But it wont print anything.

So im woundering, can it refuse to print thanks to lacking the FW? And can someone sort me out with them?

Is there any tips i can do to continue my work with fixing it for them?

My English isnt the best i know, but i hope you guys can understand me anyway.

Regards Robin

**tulintron** · 10-20-2020

Originally Posted by Xehe

Hi,

I have a problem with a C454e that i gave to a dog rescue here in Sweden. A guy at my company reseted the printer and it was fully working before we moved it to their place.
But it wont print now. I think it might be the FW? I know for sure it need the animated guide FW. But is there more for the printer?

When i try to copy or print it just say "print cancel" in joblist. When i go to service menu and do a testprint it prints. So im totaly lost.

I reseted the user/account authentication. And tried with making it public. But it wont print anything.

So im woundering, can it refuse to print thanks to lacking the FW? And can someone sort me out with them?

Is there any tips i can do to continue my work with fixing it for them?

My English isnt the best i know, but i hope you guys can understand me anyway.

Regards Robin

Your printer is definitely not without FW. Movie data only. Resetting the printer does not disable user authentication.
This can be the problem that does not let the prints out.

**tsbservice** · 10-20-2020

Check in service mode(System 2) if HDD shows as Installed.

**Xehe** · 10-20-2020

I will go there tomorrow again and give it a go. I will check if HDD is installed.

How do i disable user authentication then? Feels like i tried everything. Allowed in all options. And tried to make it public. Checked every youtube tips i can find.

**Phil B.** · 10-20-2020

Originally Posted by Xehe

I will go there tomorrow again and give it a go. I will check if HDD is installed.

How do i disable user authentication then? Feels like i tried everything. Allowed in all options. And tried to make it public. Checked every youtube tips i can find.

ever thought about finding a service manual for it?

https://www.copytechnet.com/forums/s...nual-requests/

**tsbservice** · 10-20-2020

Originally Posted by Xehe

I will go there tomorrow again and give it a go. I will check if HDD is installed.

How do i disable user authentication then? Feels like i tried everything. Allowed in all options. And tried to make it public. Checked every youtube tips i can find.

In Admin mode under Security tab.

**copier tech** · 10-20-2020

Originally Posted by Xehe

Hi,

I have a problem with a C454e that i gave to a dog rescue here in Sweden. A guy at my company reseted the printer and it was fully working before we moved it to their place.
But it wont print now. I think it might be the FW? I know for sure it need the animated guide FW. But is there more for the printer?

When i try to copy or print it just say "print cancel" in joblist. When i go to service menu and do a testprint it prints. So im totaly lost.

I reseted the user/account authentication. And tried with making it public. But it wont print anything.

So im woundering, can it refuse to print thanks to lacking the FW? And can someone sort me out with them?

Is there any tips i can do to continue my work with fixing it for them?

My English isnt the best i know, but i hope you guys can understand me anyway.

Regards Robin

If the device was working before your guy reset the printer? find out EXACTLEY what he did.

It sounds like he formatted the HDD hence you getting the animation error, this won't stop the machine printing. However this could be hiding another warning, like image unit end of life etc.

Turn off user authentication & account track if you were using this at the previous location.