What do you suggest? =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
I don't know. I'm not looking at the machine. I was just thinking it may be better if you could find a reference point on the machine that would eliminate things like carpet or an unlevel floor.
With that said, I give you a lot of credit. Most folks wouldn't even think to do what you did.
May have a database with measurements from different models in good working conditions. For example measure distance front and rear side(fixed points on scanner bottom) to some reference points below that are same in all C224e ie. So when have to deal with this problem you know your references and compare with existing distances. Anyway as usual BC methods are unexceptionable
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I don't reply to private messages from end users.
you can use a level?
For sure when floor is perfectly horizontal otherwise you haven't good starting point to level. Tell us you level the copier glass on every new install place of office machine.
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I don't reply to private messages from end users.
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
i would check/adjust the level of the main body first so the level of the scanner has a reference.
besides, i just wedge a knee up under the scanner and push up while making a copy to see if in fact the scan bed is bent down.
when i did production machines i could use the level every day, MFPs not so much unless an issue warrants it
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