Bizhub c224 - scanner issue

[BillyCarpenter]

I know it's a bit confusing getting such a wide variety of advice.

I'm with tsbservice. The scanner frame gets bent from endusers leaning on it. As a starting point I usually use a tape measure. Remove the scanner outer covers, and measure the distance from the floor to the top of the scanner frame at both the front and the back. I've seen a difference of up to 10mm in those measurements. Clearly this won't work on carpeting or an uneven floor. Then loosen the screws that secure the scanner, and pull it back up to the point where the measurements are the same. Then tighten the screws.

One of our in shop techs used an automotive scissors jack to push the scanner up slightly past level, then screw it down tight. I'd imagine that would be hard to explain to a curious customer.

Back in the analog days the Ricoh monochrome machines were known for this. We called it "The Ricoh Bear Hug". I'd take a look around to make sure the enduser wasn't watching, then I'd lean over the scanner slipping my left arm under the scanner and gently lift the machine off the floor a few times.

Don't even think about the electronic adjustments until you've done this part. =^..^=

That's genius but why not find a better reference point than the floor? Why not measure from some point on the machine that is always constant?

[blackcat4866]

What do you suggest? =^..^=

[BillyCarpenter]

What do you suggest? =^..^=

I don't know. I'm not looking at the machine. I was just thinking it may be better if you could find a reference point on the machine that would eliminate things like carpet or an unlevel floor.

With that said, I give you a lot of credit. Most folks wouldn't even think to do what you did.

[tsbservice]

What do you suggest? =^..^=

May have a database with measurements from different models in good working conditions. For example measure distance front and rear side(fixed points on scanner bottom) to some reference points below that are same in all C224e ie. So when have to deal with this problem you know your references and compare with existing distances. Anyway as usual BC methods are unexceptionable

[Synthohol]

you can use a level?

[tsbservice]

For sure when floor is perfectly horizontal otherwise you haven't good starting point to level. Tell us you level the copier glass on every new install place of office machine.

[blackcat4866]

For sure when floor is perfectly horizontal otherwise you haven't good starting point to level. Tell us you level the copier glass on every new install place of office machine.

There aren't many level floors out there, and there are very few MFPs with the leveling feet screwed down. Measuring to the floor seems to work for me. =^..^=

[Synthohol]

i would check/adjust the level of the main body first so the level of the scanner has a reference.
besides, i just wedge a knee up under the scanner and push up while making a copy to see if in fact the scan bed is bent down.
when i did production machines i could use the level every day, MFPs not so much unless an issue warrants it